Ingrid Wiltshire
Brooklyn
Summary
Facilities and custodial management professional with extensive experience overseeing daily operations, maintenance, and staff coordination across academic and residential environments. Known for building collaborative teams, maintaining high standards of cleanliness and safety, and delivering consistent, reliable results. Highly adaptable, detail-oriented, and skilled in optimizing workflows to improve operational efficiency.
Facilities management professional with strong history of overseeing facility operations and maintenance. Known for fostering collaborative environment and delivering consistent results. Recognized for adaptability and reliability, with expertise in team coordination and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Facilities Supervisor
Barnard College
01.2021 - Current
- Lead, train, and supervise unionized custodial and trades personnel responsible for the care and maintenance of Residence Halls, Academic Buildings, and campus grounds.
- Respond to and resolve multiple custodial, maintenance, and facility incident daily, prioritizing issues and coordinating staff to ensure rapid solution resolution and minimal disruption to campus operations.
- Serve as a primary point of contact for incident response, communicating with campus partners and escalating issues when necessary to maintain safety and service continuity.
- Oversee event preparation, including room setup, breakdown, and post-event cleaning.
- Conduct regular inspections to ensure compliance with departmental cleanliness and safety standards.
- Evaluate employee performance, provide coaching, and administer corrective or disciplinary actions when necessary.
- Manage personnel administration, including timekeeping, attendance, leave balances, and employee records.
- Train staff on proper use of custodial equipment, materials, and supplies; maintain inventory and ensure availability of essential resources.
- Coordinate with Residential Life to prepare for spring move-in and fall occupancy, ensuring timely room turnover and readiness.
- Executed large-scale summer turnover operations, including: 223 suites prepared within 8 days (May) 147 dual-occupancy rooms prepared in June. 683 single and double rooms prepared for August fall move-in
- Liaise with vendors to support and monitor contracted services.
- Developed and implemented a spreadsheet-based scheduling system aligning PM-shift staff with task areas, days-on/days-off, and building assignments—streamlining coverage, reducing workload imbalance, and eliminating daily scheduling inefficiencies.
Facilities Custodian
Barnard College
01.2009 - 01.2021
- Operated a range of custodial equipment, including floor strippers, burnishers, carpet extractors, water vacuums, and standard vacuums.
- Performed interior and exterior building maintenance, including groundskeeping tasks.
- Cleaned and sanitized restrooms, replenished supplies, and ensured proper waste disposal.
- Maintained cleanliness of student rooms, lounges, kitchens, bathrooms, hallways, classrooms, labs, dining areas, offices, and other campus spaces through dusting, sweeping, mopping, waxing, polishing, and glass cleaning.
- Followed specialized cleaning procedures for designated areas as directed by supervisors.
- Transported custodial supplies, equipment, furniture, and materials as needed.
- Set up and arranged furniture, equipment, and supplies for campus events.
- Prepared residence hall rooms and suites during academic year transitions and summer operations to ensure timely readiness for incoming occupants.
- Coordinated cleaning schedules between incoming groups to maintain smooth turnover for summer and fall residents.
- Cleared snow and applied snow melt to walkways, entrances, sidewalks, and steps during winter weather events.
- Adhered to all College policies, Facilities Services procedures, and city, state, and federal safety regulations.
- Stepped into a leadership role during a critical period to stabilize operations, support team performance, and maintain service continuity.
Education
MBA - w/conc Project Management
Southern New Hampshire University
12-2026
Bachelor of Arts - Educations
CUNY Medgar Evers College
01.2018
Skills
- Facilities management
- Adaptability
- Preventive Maintenance
- Analytical thinking
- Team building
- Delegation skills
Certification
- SkillPath and APPA workshops
- OSHA 10 hours
Timeline
Facilities Supervisor
Barnard College
01.2021 - Current
Facilities Custodian
Barnard College
01.2009 - 01.2021
Bachelor of Arts - Educations
CUNY Medgar Evers College
MBA - w/conc Project Management
Southern New Hampshire University