Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Ingrid A Martinez Garcia

Orlando

Summary

Dynamic manager with extensive experience at Olive Garden, excelling in team leadership and customer relationship management. Proven track record in enhancing customer satisfaction and training top talent, utilizing effective communication and problem-solving skills. Successfully facilitated nine new restaurant openings, ensuring operational excellence and high team performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Olive Garden
Kisssimmee
12.2023 - Current
  • Managed daily restaurant operations and ensured adherence to service standards.
  • Supervised team members to maintain high levels of guest satisfaction, providing refills, speed for our guests
  • Managed team schedules and delegated tasks for optimal coverage.
  • Developed strategies and engaging techniques for the team to increase customer satisfaction ratings and sales.
  • Supervised daily operations to ensure smooth workflow and efficiency.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Conducted safety checks to ensure compliance with company policies.
  • Resolved customer complaints in a professional manner.
  • Handled employee relations issues such as disciplinary action or terminations.

NRO Certified Trainer and Lead

Olive Garden
Orlando
08.2021 - 12.2023
  • Facilitated training sessions using interactive learning methods.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Provided ongoing support to employees during skill development initiatives.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Managed multiple projects simultaneously while adhering to tight deadlines during new restaurant openings.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Monitored, evaluated, and recorded training activities or program effectiveness.
  • Participated in nine consecutive new restaurant openings; the last one performed the lead front-of-the-house trainer role, ensuring a smooth and successful training experience for the new team.

Education

High School Diploma -

Freedom High School
Orlando
05-2005

Skills

  • Customer relationship management
  • Conflict resolution and complaint handling
  • Team collaboration and leadership
  • Problem solving and decision making
  • Staff training and development
  • Attention to detail
  • Effective communication

Certification

  • Serv-safe Certified

Languages

Spanish
Professional

References

References available upon request.

Timeline

Manager

Olive Garden
12.2023 - Current

NRO Certified Trainer and Lead

Olive Garden
08.2021 - 12.2023

High School Diploma -

Freedom High School

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