Ingrid Alexandra Lopez Gomez
Orlando,FL
Summary
Dynamic professional with a proven track record at Orlando Health, adept in multitasking and organization. Excelled in fostering teamwork and collaboration, significantly enhancing service delivery. Skilled in food handling and customer service, consistently ensuring quality standards. Demonstrated adaptability, seamlessly transitioning between roles to meet business needs.
Overview
6
6
years of professional experience
Work History
Food and Nutrition
Orlando Health
08.2021 - Current
- Collaborated with healthcare professionals to address specific dietary concerns and requirements for individual patients.
- Supported cost control measures by assisting in inventory management and minimizing food waste through proper portioning techniques.
- Fostered a supportive team environment through effective communication and collaboration with fellow Food and Nutrition Assistants.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Assisted in training new food runners, improving team efficiency and service quality.
- Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Verified prepared food met standards for quality and quantity before serving to customers.
Warehouse Worker
Amazon
11.2020 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30 pounds.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
Preparation Cook
Mitsukoshi USA
05.2019 - 12.2020
- Proven ability to learn quickly and adapt to new situations.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Facilitated smooth communication channels between customers and various departments, ensuring customer needs were promptly met.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Skills
- Adaptability and flexibility
- Multitasking and organization
- Teamwork and collaboration
- Data entry
- Sorting and labeling
- Customer service
- Critical thinking
- Food handling
- Calm under pressure
- Organizational skills
- Active listening
Timeline
Food and Nutrition
Orlando Health
08.2021 - Current
Warehouse Worker
Amazon
11.2020 - 08.2021
Preparation Cook
Mitsukoshi USA
05.2019 - 12.2020
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