INGRID B. SALAZAR

Screen and direct phone calls to proper department

• Identify concerns and direct to appropriate management party
• Help large volume of customers every day with positive attitude and focus on customer satisfaction.
• Identify payment arrangements a reimbursement's
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Effective liaison between customers and internal departments.
• Responded to customer comments and questions via LiveChat during shifts.
• Collected and authorized payments of guests.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.

• Under the direction of the Director of Food Service maintain Central Kitchen Customer
  Service window activity.
• Performed cash, card and check transactions to complete customer purchases.
• Count and balance daily deposits for all school and in-put purchases into inventory
  system.
• Contact parent/guardian of students with negative balances and maintain database.
• Contact parent/guardian of students who have checked out of the District with
  positive balances for instruction of what to do with fund balances and maintain
  database.

• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Worked with vendors to make purchases and reconcile invoices.
• Reconciled monthly operating budgets and shared information with senior management team.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
• Scheduled and tracked movements of owned and rented equipment.
• Communicated with customers daily about freight movements and delivery timetables.
• Monitored dispatched calls and took action to resolve and correct potential problems.
• Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Processed new hire paperwork and documents.
• Processed payrolls on regular basis for more than 30 employees.
• Drafted invoices for completed work.
• Monitored over 30 employees' on day-to-day activities.

• Responsibilities include the researching and managing of all incoming and outgoing construction documents through Expedition and Doc-track software
• Assisting all Project Managers with the preparation and distribution of project documentation such as transmittals, letters, memorandums, RFI's, meeting minutes, submittals, change orders
• Scheduled project meetings, attended meetings as required, prepared meeting minutes, provide back-up telephone coverage as needed, and other miscellaneous functions as needed.
• Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.

• Received/ post all private insurance and government payment
• Research unidentified payments
• Prepare and handle billing for account to ensure timely reimbursement
• Identify insurance requisite needed to ensure payer requirement were met
• Screen and direct phone calls
• Coordinate the transfer of funds to appropriate Apria branches or other companies
• Process refunds immediately to payer id overpayment occurred

• Received, date stamped, scanned and indexed all construction project-related documentation for the LAC+USC Medical Center Replacement Project (budget $820 million) into the electronic database for access to all team members.
• Maintained document control system and updated work instructions, procedures and associated databases.
• Performed document reproduction, printing documents from electronic sources such as email attachments and PDF files.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Received and routed business correspondence to correct departments and staff members.

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Assisted teachers with supervision and care of group of 6-10 children.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.