Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ingrid E. Ortega

Happy Valley,OR

Summary

Results-driven and well qualified leader with twenty five years of experience in Banking and Brokerage Operations, Compliance, Operational Risk and Customer Experience for Consumer Banking, Consumer Finance and Wealth Management Markets and Products. Strongly self-motivated, results-oriented, and dedicated to professional achievement. Proven ability to gain the confidence and trust of peers and clients. Resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Work History

Lead Compliance Officer

Wells Fargo Bank
Portland, OR
07.2015 - Current
  • Support COO Compliance Program for operations activities within COO for Regulatory Operations team for six Authoritative Sources and sixteen Major Compliance Requirements
  • Partner with Businesses Managers and Executive Control Teams providing advise and credible challenge on compliance and operational risk matters
  • Conduct MR evaluations: Determining applicability of MCR, assess inherent risk profile of likelihood, assign and evaluate effectiveness of business-specific controls to mitigate risk of Major Requirements.
  • Ensure alignment with Control Data Standards and remediation schedule for Control Data Quality Project.
  • RCSA- Leading compliance facilitator providing independent review and challenge over front line execution of RCSA process for Financial Crimes Risk Assessable Units.
  • Perform review and challenge over MCRs that relate to Inherent Risks.
  • Responsible for reviewing and challenging completeness, data quality, and accuracy of control information captured in centralized control inventory, ensuring alignment with Internal Control Policy.
  • Maintain awareness of relevant, significant changes to the control assessment, such as changes to control ratings and control status.
  • Provide credible challenge of procedures, processes and controls, and monitoring of identified internal control deficiencies.
  • Review business policies and procedures anchored to any MCRs that do not have an associated corporate policy prior to implementation.
  • Engagement on technology projects and new business initiatives and initiatives with high risk to identify and mitigate regulatory and/or operational risks in business activities.
  • Maintain close connection with front line business partners by proactively hosting monthly meetings to discuss business updates and initiatives, compliance matters, regulatory changes, reviews and any relevant regulatory/policy matter that have impact to the businesses.
  • Manage, coordinate and participate in production of periodic compliance and/or operational risk performance metrics for senior management.

Compliance Officer

Popular Securities
San Juan, PR
01.2014 - 04.2015
  • Conducted OSJ Inspections and Annual CEO Certification of the Firm's Supervisory Control System.
  • Developed and maintained procedures for the Investment Advisor Program.
  • Issue Management – Ensured observations and findings were escalated and monitored corrective actions plans
  • Managed the Compliance Program including service provider oversight, training, regulatory developments, regulatory examination processes and surveillance and monitoring functions
  • Partnered with Wealth Management business units for design and review of regulatory requirements for marketing materials
  • Management and primary liaison for internal and regulatory Audits: PR Office of the Commissioner of Financial Institutions and SRO, FINRA
  • Conducted periodic reviews of implemented procedures to assess level of risk mitigation, checks and balance integrity, and industry best practices
  • Managed regulatory inquiries and lead examinations for local and federal regulatory agencies SEC, FINRA, OCIF.

Operations Control and Procedures Manager

Doral Bank
San Juan, PR
04.2013 - 01.2014


  • Managed Business Control functions for Retail Banking, Mortgage Operations, Servicing, Loss Mitigation and Middle Office functional units. Provided oversight and governance for the Enterprise Control Program.
  • Ensured timely identification and escalation of issues and recommendations to senior management.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assessed and implemented major Corrective Action Plans to comply with regulatory requirements for FDPA (Flood Mortgage Insurance), SCRA, Fair Lending and Retail Banking.
  • Established new In-Business Control Unit to partner with each Business Head to identify risks and implement controls to comply with regulatory and bank's policies and procedures.
  • Lead the Worked with business unit to establish new processes to comply with CFPB/Dodd-Frank regulatory requirements.
  • Managed internal and external audits. Business primary liaison with examiners/auditors from local (OCIF) and federal regulatory agencies FDIC and FRB.


LATAM Region Compliance/Operations Manager

Citibank, N.A.
10.1994 - 11.2012
  • Dual report to the Country Corporate Officer’s (CCOs) and LATAM Regional Management to manage the operational risk and control management function for Costa Rica and Nicaragua
  • Assessed control monitoring routines to ensure sustainable processes in place for the ongoing reporting and evaluation of risks, enforcing action plans and ensured compliance and prevention of legal and regulatory risks, fraud and franchise risks.
  • Promoted the integration of Legal/Regulatory Compliance requirements into all written policies and procedures and new product/process proposals, together with appropriately designed control programs for Retail Branch Networks, Credit Cards, Merchant, Investments and consumer teams for US domestic and International.
  • Managed the Compliance Program for the Bank Secrecy Act (BSA) and financial industry regulations and all local and federal applicable legislation.
  • Developed a control awareness culture embedded across the organization after the acquisition of two major banks within the region
  • Ensured outstanding issues as identified by Internal Audits and outside regulatory agencies are managed for resolution of all items.
  • Managed escalated aging issues as appropriate to senior management both within the business and Operations Risk.
  • Member of the Regional and Country Business Risk Control Committee, Country Control Audit and Compliance Committee, and other relevant forums.
  • Implemented best practices across the six countries within the region.
  • Achieved satisfactory audit results for retail, credit cards, commercial banking and corporate businesses.
  • Worked with the Business and the "Process Analysis & Optimization Group" to identify and implement business/process initiatives (e.g., risk mitigation, efficiency, savings and revenue opportunities) and corrective actions to control process weaknesses.

Compliance Manager

Citifinancial PR
05.2007 - 10.2009
  • Developed the compliance strategy, set the tone and direction for the consumer lending compliance program
  • Directed and established monitoring & control mechanisms to ensure adherence to federal and state laws as well as Citigroup corporate compliance policy and procedures
  • Implemented the PR version of the Compliance Review Group processes and improved the Branches Self Assessments and Fraud programs
  • Ensured proactive analysis and trends are performed by all groups within the Compliance Department
  • Provided guidance to the business regarding legal and regulatory policies and practices and initiatives of the business
  • Reinforced escalation of issues and recommendations to senior management and manage implementation of approved enhancements & initiatives
  • Supervised, coached and developed staff in areas of Compliance, Audit and Fraud
  • Lead a robust compliance program to adhere to Fair Lending Rules, HMDA, FCRA, FDCPA, SCRA
  • Accountable for Audit regulatory (FRB, OCIF) and corporate engagements (ARR) deliverables assessment including coordination of audit meeting and preparation of findings responses, corrective action plans and issue/CAP management
  • Implemented action plans to improve compliance with Fair Lending, SCRA, FDPA and FCRA
  • Successful reviews on 2009 with the FRBNY, OCIF, BSA, DMR, and CQR

Surveillance and Examination Manager

Citicorp Financial Services Corp.
01.2005 - 01.2007

Operations Manager

Citicorp Financial Services Corporation
01.2003 - 01.2005

Compliance Department Manager

Citicorp Financial Services Corporation, CFSC
01.2000 - 01.2003

Compliance/Operations Control Head

Retail Banking Operations
01.1996 - 01.2000

Consumer Banking Relationship Officer

Citibank’s PR
01.1994 - 01.1996

Education

MBA - Marketing Management

Interamerican University of Puerto Rico
San Juan, PR
2003

BBA - Marketing Management

University of The Sacred Heart
San Juan, PR
1993

Skills

  • Strategic Risk Management
  • Operational Efficiency
  • FINRA Rules
  • Regulatory Requirements
  • Productivity Standards
  • Partnership Management
  • Leading Audits
  • Transaction Monitoring
  • Due Diligence
  • Anti Money Laundering (AML)

Accomplishments

  • Accreditations1996—2017 FINRA – Series 6, Series 7 and Series 24 General Securities Representative, General Securities Principal
  • ABA Money Laundering Enforcement Training For AML and Fraud Risk Professionals

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Compliance Officer

Wells Fargo Bank
07.2015 - Current

Compliance Officer

Popular Securities
01.2014 - 04.2015

Operations Control and Procedures Manager

Doral Bank
04.2013 - 01.2014

Compliance Manager

Citifinancial PR
05.2007 - 10.2009

Surveillance and Examination Manager

Citicorp Financial Services Corp.
01.2005 - 01.2007

Operations Manager

Citicorp Financial Services Corporation
01.2003 - 01.2005

Compliance Department Manager

Citicorp Financial Services Corporation, CFSC
01.2000 - 01.2003

Compliance/Operations Control Head

Retail Banking Operations
01.1996 - 01.2000

LATAM Region Compliance/Operations Manager

Citibank, N.A.
10.1994 - 11.2012

Consumer Banking Relationship Officer

Citibank’s PR
01.1994 - 01.1996

MBA - Marketing Management

Interamerican University of Puerto Rico

BBA - Marketing Management

University of The Sacred Heart
Ingrid E. Ortega