Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ingrid Roberta Baitar

Queens,United States

Summary

Motivated Manager and waiter with a flexible and engaging personality, anticipating customer needs to create enjoyable dining experiences. Possessing a strong work ethic and initiative, dedicated to food service operations and guest services. Trusted Manager overseeing day-to-day operations while consistently achieving business and profit objectives.

Overview

6
6
years of professional experience

Work History

Floor Manager

J.Bespoke, Fashioned Hospitality
01.2025 - Current
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of Number employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.

Assistant Manager

Upstairs at Kimberly Hotel
12.2023 - 01.2025
  • Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.
  • Supported recruiting, training, and professional development efforts.
  • Worked closely with manager to develop strategies for improving sales and customer satisfaction.
  • Coordinated employee schedules to provide adequate staff coverage.
  • Supported senior managers with day-to-day operational requirements.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Waitress

Upstairs At Kimberly Hotel
10.2019 - 01.2025
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Hostess

Bar Italia
07.2019 - 12.2019
  • Maintained seating charts to optimize station rotations.
  • Communicated with management and service staff to address customer needs.
  • Ensured accuracy of guest checks before handing them off to servers for delivery.
  • Managed reservations using reservation management software.
  • Cross-trained as a server to provide additional support during busy shifts.

Education

Bachelor of Science - Psychology

Faculty of Sociology And Psychology
Timisoara
06.2018

Skills

  • Employee Performance Evaluations
  • Operations Management
  • Sales Reporting
  • Orientation and training
  • Customer service and satisfaction
  • Order Management
  • Team member support
  • Guest Engagement
  • Safe Food Handling
  • Daily specials memorization
  • Server Support
  • Reservations Management
  • Dining room management
  • Seating coordination

Languages

Romanian
Native or Bilingual
Spanish
Limited Working
English
Full Professional

Timeline

Floor Manager

J.Bespoke, Fashioned Hospitality
01.2025 - Current

Assistant Manager

Upstairs at Kimberly Hotel
12.2023 - 01.2025

Waitress

Upstairs At Kimberly Hotel
10.2019 - 01.2025

Hostess

Bar Italia
07.2019 - 12.2019

Bachelor of Science - Psychology

Faculty of Sociology And Psychology

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