Summary
Overview
Work History
Education
Skills
Spanish
Languages
Timeline
Generic

Ingris Portillo

Sterling,VA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

DXI Construction
04.2022 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.

Office Administrative Assistant

Hemax Construction Services & Landscaping
07.2019 - 05.2022
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Maintained business records by updating customer information.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Received and screened high volume of internal and external communications.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Automated office operations to manage client correspondence, record tracking and data communications.

Coordinating Administrator

Masonry Masters
10.2021 - 04.2022
  • Managed administrative processes and prepared key reports and documentation.
  • Prioritized tasks to meet deadlines for policy and program initiatives.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Assessed, monitored and reported on work progression.
  • Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.

Customer Service Representative

FSA Logistix
10.2017 - 09.2018
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.

Chiropractic Assistant

Cascades Chiropractic and Wellness Center
03.2017 - 09.2017
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.

Administrative Assistant

JP Professionals
05.2016 - 03.2017
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Directed customer communication to appropriate department personnel.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Manager

Arc Enterprise
05.2014 - 05.2016
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.

Hostess

Mimi's Cafe
11.2012 - 05.2014
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Education

High School Diploma -

Park View High School
Sterling, VA
06.2015

Skills

  • Quickbooks Experience
  • Vista Experience
  • SupplyPro Experience
  • Builder Trend Experience
  • Viewpoint Teams Experience
  • Scheduling and calendar management
  • Invoicing and billing
  • Customer relations
  • Accounts payable and receivable
  • Training
  • Project management
  • Microsoft Office
  • Organization
  • Problem and Conflict resolution
  • Multitasking
  • Computer Skills
  • Office Administration
  • Data Entry
  • Administrative Support
  • Computer Proficiency
  • HeavyJob Experience
  • Sage Experience
  • ProjectSight Experience
  • Raken Experience

Spanish

Can read, write and speak 

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Assistant

DXI Construction
04.2022 - 07.2024

Coordinating Administrator

Masonry Masters
10.2021 - 04.2022

Office Administrative Assistant

Hemax Construction Services & Landscaping
07.2019 - 05.2022

Customer Service Representative

FSA Logistix
10.2017 - 09.2018

Chiropractic Assistant

Cascades Chiropractic and Wellness Center
03.2017 - 09.2017

Administrative Assistant

JP Professionals
05.2016 - 03.2017

Manager

Arc Enterprise
05.2014 - 05.2016

Hostess

Mimi's Cafe
11.2012 - 05.2014

High School Diploma -

Park View High School

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Ingris Portillo