Ingris D Gonzalez Rivera
Kent,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills, Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Crew Trainer and Kitchen Crew
McDonald's Restaurant
02.2020 - 11.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
Supervisor
Seoul Zip
06.2017 - 09.2019
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created and managed project plans, timelines and budgets.
Supervisor
Bon Appetit Compass Group
01.2009 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
Education
High School Diploma -
John Marshall High School
Los Ángeles, California06.1998
Skills
- Customer Service
- Cash Handling
- Customer Assistance
- Cash Handling and Management
- Issue Resolution
- Team Building and Leadership
- Continuous Improvement
- Food Presentation
- Cooking
- Food Handling
- Strong Attention to Safe Food Handling Procedures
Languages
Spanish
Native or Bilingual
Timeline
Crew Trainer and Kitchen Crew
McDonald's Restaurant
02.2020 - 11.2023
Supervisor
Seoul Zip
06.2017 - 09.2019
Supervisor
Bon Appetit Compass Group
01.2009 - 11.2016
High School Diploma -
John Marshall High School
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