INGY Omar

Work History

Microsoft Operations Specialist

Ebla Computer Consultancy

Kuwait , Kuwait

02.2018 - Current

Handling Placing orders Cycle through Poet – Moet – Csp portal- manually.
Responsible for EA Azure Portal, tracking customer overage and market place.
Handling all tenants creation cycle – CPS and M131 forms – Manual order forms – CICR form – Zero usage forms – Update statements – License Transfer – Credit and rebills issue
Responsible for VLSC portal (Products Keys – Activating training vouchers and all the SA benefits), assigning Visual studio subscriptions to customers.
Owning Explore Ms.Portal and provide all information to the team for agreement details, Logging CLTS, Downloading forms , provide the Price list monthly and Extracting reports and share it with top management .
Handling all the cycle of dealing with distributors and get the best discounts.
Responsible for preparing presentations, submit documents for the Microsoft awards for the yearly event Microsoft inspire.
Managing channel incentives platform portal.
Coach sellers to close deals self-sufficiently and close new annuity deals.
Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives.
Responsible for Partner sales connect website including Co-sell deals – SAM deals – Registering new Opportunities
Obsess over Microsoft’s customers and prospects to deliver a world- class customer engagement experience.
At the end of each quarter responsible for sharing detailed report to Microsoft top management regarding all the orders we worked on.
Assisted various departments with change by communicating new improvement plans and expectations.
Tracked and analyzed reports to determine needed improvements.
Created and implemented strategies for improving operational efficiency and accuracy.
Collected, arranged and input information into database system.
Developed and deepened relationships with customers, vendors and internal stakeholders.
Motivated and trained employees to maximize team productivity.

Microsoft Operations Coordinator

Arabesque Company

Kuwait , Kuwait

09.2016 - 02.2018

Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
Prepare Proposals, quotations, costing and pricing sheets.
Work on all Microsoft Partner Tools ( EA agreement tool- Explore Ms- MPSA Portal-POET) o Handling all the Azure overage consumption and invoicing customer.
Receiving direct requests from the customer and provide them with the pricing
Creating and logging opportunities on CRM software.
Attend meetings and keep minutes.
Receive and screen phone calls and redirect them when appropriate
Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
Make travel arrangements for executives.
Handle confidential documents ensuring they remain secure.
Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.
Maintain electronic and paper records ensuring information is organized and easily accessible.
Conduct research and prepare presentations or reports as assigned.

Customer Service Representative

LOFAT COMPANY

Kuwait , Kuwait

11.2014 - 02.2016

Provided primary customer support to internal and external customers in fast-paced environment.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Entered customer interaction details in the company system to track requests, document problems and record solutions offered.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 70% decrease in cancellations.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers on promotions to enhance sales.

Public Relations Specialist

Universal Company

Cairo, Egypt

07.2012 - 10.2014

Monitored marketing content for quality, accuracy and impact.
Developed campaigns to increase public awareness of company and engage customers.
Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
Worked with marketing department on branding strategies.
Gathered information on customer opinions and adjusted plans to capitalize on current trends.
Delivered program information to public by authoring and presenting press releases, conducting media campaigns and maintaining program-related websites.
Assisted marketing manager with department presentations.

Pre-school English Teacher

British School In Egypt

Cairo, Egypt

09.2011 - 07.2012

Allowed for ample outdoor discovery time in schedule each day.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Educated students in foundational concepts such as shapes, numbers and letters.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Promoted sensory development by providing access to different textures.
Fostered reasoning and problem solving through active exploration games and activities.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Supervised students and enforced discipline during all Head Start activities.
Taught average of 100 children per school year.
Supervised group of 3 student teachers throughout semester.
Identified signs of emotional and developmental problems in children and reported to parents.

Summary

Overview

Work History

Microsoft Operations Specialist

Microsoft Operations Coordinator

Customer Service Representative

Public Relations Specialist

Pre-school English Teacher

Education

Professional Degree - Human Resources Development

Bachelor of Business Administration - Business Administration And Management

Microsoft Certified Professional (MCP) - Information Technology

Skills

Certification

Timeline

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