Dominic Carter
Garland,TX
Summary
I'm adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowe's
05.2022 - 01.2024
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Sales Specialist
Lowe's
09.2020 - 05.2022
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with lead generation efforts.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Non-CDL Delivery Driver
Lowe's
08.2016 - 09.2020
- Increased customer satisfaction by delivering orders on time and providing excellent service.
- Maintained a clean driving record while transporting goods safely and efficiently.
- Assisted in loading and unloading trucks for optimal delivery times and order accuracy.
- Developed strong relationships with customers, addressing concerns and ensuring repeat business.
- Conducted vehicle inspections daily, reporting any issues promptly for prompt resolution.
- Managed inventory within the truck, ensuring accurate counts and proper organization of products.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX05.2003
Skills
- POS Systems Operations
- Stock Management
- Problem-Solving
- Leadership Skills
- Customer Service
- Team Supervision
- Forklift Operation
- Strong work ethic
Certification
Certified by Lowe's for sitdown forklift, order picker, and narrow reach truck
Timeline
Department Supervisor
Lowe's
05.2022 - 01.2024
Sales Specialist
Lowe's
09.2020 - 05.2022
Non-CDL Delivery Driver
Lowe's
08.2016 - 09.2020
High School Diploma -
Lakeview Centennial High School