Inia Ogunjobi
The Colony,TX
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
9
9
years of professional experience
Work History
Care Manger Support
Community Iv Solutions
Dallas - Remote, TX
11.2021 - Current
- Assisted clients in developing and achieving short-term and long-term goals.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Patient Registration Representative
Methodist Medical Center
Mansfield, TX
05.2019 - 05.2021
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Processed payments for services rendered in a timely manner.
- Provided assistance to patients in completing necessary forms for admission.
- Reviewed medical records and gathered information needed to complete the registration process.
- Processed payments, collected co-payments and deposits from patients.
- Entered data into the electronic health record system accurately.
- Maintained a positive attitude while interacting with patients and families during difficult situations.
- Updated demographic information on existing patient accounts as requested by physicians or nurses.
- Scanned documents into the appropriate medical records according to established policies and procedures.
- Ensured compliance with all federal, state, and local regulations related to healthcare privacy laws.
- Coordinated discharge paperwork for admitted patients in accordance with hospital policies.
- Assisted in training new registrars on departmental policies and procedures.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Contact Center Agent
Solis Mammography
Fort Worth, TX
04.2015 - 05.2019
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Performed data entry into various databases to accurately maintain patient records.
- Scheduled mammogram appointments for patients and documented patient information in the electronic health record system.
- Created daily, weekly, and monthly reports to track appointment volumes and cancellations.
- Provided customer service support regarding questions about scheduling procedures.
- Ensured that all documentation was properly completed prior to scheduled appointments.
- Conducted follow-up calls with patients to confirm upcoming mammograms or reschedule missed appointments.
- Maintained accurate records of patient contact information, including phone numbers and addresses.
- Answered incoming telephone inquiries concerning available appointment times.
- Utilized medical software programs to manage patient data, including demographics, insurance information, and test results.
Skills
- Technology proficiency
- Resource Utilization
- Case assessments
- Medical chart documentation
- Medical terminology knowledge
- Insurance Verification
- Appointment Scheduling
- EMR
- Team Leadership
- Customer Relationship Management (CRM)
Timeline
Care Manger Support
Community Iv Solutions
11.2021 - Current
Patient Registration Representative
Methodist Medical Center
05.2019 - 05.2021
Contact Center Agent
Solis Mammography
04.2015 - 05.2019
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