INIAH FLETCHER
Chamblee,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Main goal is to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
12
12
years of professional experience
Work History
Claims Adjuster
Statefarm Insurance
01.2023 - Current
- Maintained suspicious claims database and prepared reports for supervisors.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Documented all investigation activity and presented reports to management.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and report findings and recommendations.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Directed claims negotiations within allowable limit of $Amount and supported successful litigations for advanced issues.
Executive Administrative Assistant
Forever Beauty
05.2016 - 01.2023
- Scheduled appointments and handled calenders for senior leadership.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Facilitated training and onboarding for incoming office staff.
- Developed and maintained automated alert systems for important deadlines.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Implemented updated policies and practices for organization and monitored effect.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Medical Administrative Assistant
Crossroads Treatment Centers
01.2019 - 11.2020
- Called patients to confirm scheduled appointments day in advance.
- Supported office staff and operational requirements with administrative tasks.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted patients and provided required paperwork to facilitate services.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
- Provided educational documents and pamphlets to patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Operating in Methasoft
Call Center Representative
Voice Nation
10.2016 - 03.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Boosted customer service satisfaction ratings through consistent quality control.
HR Generalist
Mizuno USA Inc.
11.2015 - 11.2017
- Developed and coordinated employee training programs to improve productivity and performance.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Worked alongside global business leader to deploy new training strategies.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Administered employee benefits programs and assisted with open enrollment.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
EKG Monitor Technician
Dr. Yvonne Scott-Miller
05.2013 - 08.2015
- Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Transcribed patient results and entered into office electronic recording system.
- Collaborated with healthcare team to maintain quality patient care.
- Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs.
- Maintained accurate and detailed records of patient information and treatments.
- Assisted cardiac nurses with patient care and room preparation for tests.
- Maintained and adjusted cardiology and pulmonary equipment.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
Front Desk Customer Service Representative
Lifetime Fitness Center
03.2011 - 05.2014
- Greeted and verified members and guests upon entry to optimize security.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Developed and updated databases to handle customer data.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED -
Gwinnett Technical College
Lawrenceville, GA05.2015
Skills
- Actuarial Science
- Risk Management
- Database Management
- Claims File Management Processes
- Microsoft Word
- Data Analysis
- Medical Terminology
- Records Preparation
- Critical Thinking
- Complex Problem-Solving
- Quality Control
- Verify Data
- Interviewing Techniques
- Advanced Computer Skills
- Claims Investigations
- Authorize Payments
- Microsoft Excel
- Sales
- Writing
- Coordination
- Marketing
- Negotiation
- Monitoring
- Fact-Finding
- Emergency Protocol
- Safety Courses
- OSHA Standards and Codes
- Patient Callbacks
- HIPAA Guidelines
- Front Desk Operations
- Patient Data Processing
- Records Maintenance
- Medical Transcription
- Call Transfers
- Office Supplies and Inventory
- Medical Records Management
- Patient Health Information Access
- Checking Patient Details
Timeline
Claims Adjuster
Statefarm Insurance
01.2023 - Current
Medical Administrative Assistant
Crossroads Treatment Centers
01.2019 - 11.2020
Call Center Representative
Voice Nation
10.2016 - 03.2018
Executive Administrative Assistant
Forever Beauty
05.2016 - 01.2023
HR Generalist
Mizuno USA Inc.
11.2015 - 11.2017
EKG Monitor Technician
Dr. Yvonne Scott-Miller
05.2013 - 08.2015
Front Desk Customer Service Representative
Lifetime Fitness Center
03.2011 - 05.2014
GED -
Gwinnett Technical College
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