Summary
Overview
Work History
Education
Skills
Accomplishments
Serv Safe Manager Certificate
Timeline
Generic

Iniesha Whitney

Adel,GA

Summary

With a proven track record at Diversified Resources Solutions, I excel in patient care and effective communication, enhancing client satisfaction and well-being. My expertise spans from meticulous medical records management to providing comprehensive support and emotional companionship, achieving a significant improvement in patient independence and quality of life.

Overview

22
22
years of professional experience

Work History

Home Health Aide

Diversified Resources Solutions
09.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.

Assistant Deli Manager

Piggly Wiggly Supermarket
11.2023 - 07.2024
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Increased sales through effective merchandising and attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
  • Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
  • Collaborated with store management to develop promotional strategies, boosting deli revenue.
  • Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Inventoried food products and associated materials on weekly basis.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Home Health Aide

Serenity Care Resources
06.2017 - 12.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Home Health Aide

Senior Pride Adult Day Care
04.2014 - 05.2017
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Scheduled and coordinated medical appointments.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.

Home Health Aide

Liberty Resources Home Choices
02.2010 - 08.2014
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Administered medications in accordance with doctor's instructions.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.

Medical Records File Clerk

Hospital of the University of Pennsylvania
03.2007 - 12.2008
  • Uploaded physician progress notes, history, and physicals into electronic medical records
  • Maintained patient confidence by keeping patient records information confidential.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Prepared necessary correspondence related to medical records of patients such as sending lab results to outside physicians.
  • Reduced record discrepancies by meticulously auditing and updating patient files on a regular basis.
  • Enhanced file retrieval efficiency by implementing a color-coded filing system for physical medical documents.
  • Facilitated smooth communication between departments with timely distribution of requested medical records.
  • Provided exceptional customer service while addressing inquiries from patients, healthcare providers, and insurance companies regarding medical records requests.
  • Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
  • Maintained strict adherence to facility policies regarding the release of information for legal proceedings or third-party requests.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Input data into computer programs and filing systems.
  • Verified accuracy of patient information in medical records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Maintained accuracy, completeness, and security for medical records and health information.

Barista

Au Bond Pain
09.2005 - 10.2007
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Promoted additional items with beverages, increasing store sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.

Cashier

The Fresh Grocer
06.2003 - 09.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Reduced processing errors by meticulously following transaction procedures
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries

Education

High School Diploma - Business

West Philadelphia High School
Philadelphia, PA
06.2005

Skills

  • Patient care
  • Personal hygiene assistance
  • Feeding assistance
  • Bathing assistance
  • Housekeeping
  • Dressing assistance
  • Light housekeeping
  • First aid and safety
  • Mobility support
  • Recording vital signs
  • Physical therapy support
  • Transportation assistance
  • Bedside care
  • Respiratory care
  • Nutritional meal preparation
  • Specialized dietary needs
  • Basic housekeeping
  • Activities of daily living (adls)
  • Bathing support
  • Documentation and reporting
  • Emotional support and companionship
  • Daily charting
  • Home health aide
  • Patient health assessments
  • Blood glucose monitoring
  • Family support and instruction
  • Patient confidentiality
  • Scheduling appointments
  • Healthcare regulations
  • Document scanning
  • Information security
  • Paperwork processing
  • Medical transcription
  • Electronic medical records handling
  • Scanning and imaging software
  • Filing procedures
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Claims processing
  • Microsoft Excel
  • Appointment scheduling
  • Insurance billing
  • Customer engagement
  • Food preparation
  • Sanitation standards
  • Health and safety regulations
  • Food safety compliance
  • Inventory management
  • Product rotation
  • Supply ordering
  • Menu planning
  • Sales promotion
  • Promotional planning
  • Communication
  • Staff training
  • Catering services
  • Ordering supplies
  • Worker scheduling
  • Deli product packaging
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Product restocking
  • Refunds and exchange

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Collaborated with team of Number in the development of Project name.

Serv Safe Manager Certificate

ServSafe food protection manager certification examination which is accredited by the American national standards institute (ANSI) conference food protection (CFP)



Timeline

Home Health Aide

Diversified Resources Solutions
09.2024 - Current

Assistant Deli Manager

Piggly Wiggly Supermarket
11.2023 - 07.2024

Home Health Aide

Serenity Care Resources
06.2017 - 12.2022

Home Health Aide

Senior Pride Adult Day Care
04.2014 - 05.2017

Home Health Aide

Liberty Resources Home Choices
02.2010 - 08.2014

Medical Records File Clerk

Hospital of the University of Pennsylvania
03.2007 - 12.2008

Barista

Au Bond Pain
09.2005 - 10.2007

Cashier

The Fresh Grocer
06.2003 - 09.2005

High School Diploma - Business

West Philadelphia High School

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Iniesha Whitney