INIKA Duren
Placerville,CA
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
29
29
years of professional experience
Work History
Caregiver/Personal Shopper
Amy Olanio
Placerville, CA
12.2022 - Current
- Coordinated shopping lists and client orders to ensure efficient, tailored shopping experiences.
- Shopped stores for requested products and replacement items
- Compared prices, quality, and brand options during purchases
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Maintained accurate records of all purchases made by customers.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- Prepared meals and assisted with feeding and hydration routines.
- Facilitated safe movement for clients by utilizing walkers and wheelchairs. using walkers, wheelchairs, and safe transfer techniques.
- Provided companionship for elderly clients by engaging them in conversation and sharing stories.
- Provided companionship, emotional support, and respectful daily assistance.
- Transported clients to medical appointments and other destinations.
- Supported clients in adjusting to new lifestyles during periods of incapacitation or recuperation, enhancing their comfort and well-being.
Delivery Driver
Wal-Mart Spark
Placerville, CA
10.2024 - 04.2026
- Retrieved customer orders via Spark Driver app for timely Walmart deliveries.
- Collected orders from retail locations including Home Depot, Sherwin Williams, and Gamestop to fulfill customer requests.
- Inspected vehicle prior to routes and reported maintenance concerns to ensure operational safety.
- Verified order details against delivery instructions and customer notes.
- Navigated routes with relevant map programs and GPS systems.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Communicated with customers about delivery timing and drop-off locations.
- Verified deliveries against shipping instructions prior to delivering to customers.
Security Guard
Barrera private security inc
San Leandro, California
03.2018 - 05.2020
Front office/Crew Dispatcher
Jacks towing
West Sacramento, California
12.1997 - 03.2000
- Formulated communication strategies to strengthen coordination among drivers, customers, and dispatchers.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Created daily logs of dispatched vehicles and personnel.
- Entered service requests into scheduling and dispatch systems accurately.
- Answered incoming calls and routed messages to proper staff.
- Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
- Scheduled appointments and maintained daily office calendars.
- Processed payments from customers using cash, credit cards or checks.
- Resolved customer complaints and billing issues to enhance client satisfaction.
- Issued invoices promptly upon completion of customer orders to ensure accurate billing.
- Inputted orders into database system accurately and timely.
Education
General Education Diploma
West Sacramento, CASkills
- Order fulfillment
- Inventory selection
- Route navigation
- Purchase processing
- Customer relations
- Verbal and written communication
- Payment processing
- Car maintenance
- Accurate money handling
- Merchandise selection
- Verifying order accuracy
- Delivery management
- Customer service
- Inventory control
- Reception duties
- AR/AP
- Multi-line telephones
- Mail handling
- Attention to detail
- Delivery procedures
- Order entry
- Multi-line phones
- Product comparison
- Inventory tracking
Timeline
Delivery Driver
Wal-Mart Spark
10.2024 - 04.2026
Caregiver/Personal Shopper
Amy Olanio
12.2022 - Current
Security Guard
Barrera private security inc
03.2018 - 05.2020
Front office/Crew Dispatcher
Jacks towing
12.1997 - 03.2000
General Education Diploma