Summary
Overview
Work History
Education
Skills
Timeline
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Inishra Noel

Indianapolis,IN

Summary

Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.

Overview

5
5
years of professional experience

Work History

Shift Manager

Qdoba Eats
06.2024 - 01.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Customer Service Representative

Indianapolis Housing Agency
02.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
  • Reduced average call handling time through active listening, empathy, and effective problem-solving skills.

Facility Supervisor

Martin University
01.2021 - 02.2023
  • Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.
  • Managed a team of facility staff, providing training and guidance for optimal performance.
  • Enhanced safety standards by conducting thorough risk assessments and addressing hazards promptly.
  • Improved facility efficiency by implementing streamlined processes and procedures.

Patient Care Tech

IU Health University Hospital
03.2020 - 01.2021
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Maintained clean and safe environment to promote patient safety and comfort.

Education

Healthcare

Martin University
2186 N Sherman Dr
05-2026

Skills

  • Cash handling
  • Grounds maintenance
  • Decision-making
  • Environmental health
  • Employee training
  • Workplace safety
  • Customer service focus
  • Organization skills
  • Data entry
  • Time management
  • Verbal and written communication
  • Customer/Client relations
  • Vital signs monitoring
  • Customer relations

Timeline

Shift Manager

Qdoba Eats
06.2024 - 01.2025

Customer Service Representative

Indianapolis Housing Agency
02.2023 - 04.2024

Facility Supervisor

Martin University
01.2021 - 02.2023

Patient Care Tech

IU Health University Hospital
03.2020 - 01.2021

Healthcare

Martin University

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Inishra Noel