Iniyah Johnson
Tallahassee,Florida
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Capital Health Plan
Tallahassee , FL
06.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Office Assistant
H&R Block
Tallahassee , FL
01.2024 - 04.2024
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace of 7 company employees per office.
- Streamlined communication between 4 departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Receptionist Assistant
First Commerce Credit Union
06.2023 - 09.2023
- Greeted more than 30 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere for 2 offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Bookkeeping Assistant
Fleet Management
05.2022 - 08.2022
- Managed over 150 invoices, payments, and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Implemented orderly, organized filing systems for easy record retrieval.
Skills
- Effective Communication
- Time Management
- Problem Solving
- Active Listening
- Customer Service
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- MCAS - Microsoft Certified Application Specialist
- ACE - Adobe Certified Expert, Photoshop
- Event U Planning & Management Cvent Certification
Quote
"When everything seems to be going against you, remember that the airplane takes off against the wind, not with it."
Henry Ford
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Timeline
Customer Service Representative
Capital Health Plan
06.2024 - Current
Office Assistant
H&R Block
01.2024 - 04.2024
Receptionist Assistant
First Commerce Credit Union
06.2023 - 09.2023
Bookkeeping Assistant
Fleet Management
05.2022 - 08.2022
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