INJAMAMUL HAQ
Fort Worth,TX
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity. Personable and dedicated Customer Service Representative with extensive experience in IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
RadCube LLC
Dallas, Texas
01.2021 - 04.2024
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Conducted research on technical products in order to make recommendations to customers.
- Assisted customers with mobile device configuration including email accounts and security settings.
- Managed multiple projects simultaneously while meeting deadlines.
- Deployed software packages across the enterprise via automated deployment tools.
- Implemented scripting solutions for automating routine tasks.
- Provided remote assistance to end-users when needed.
- Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
- Contributed to knowledge base by creating and maintaining articles and other technical documents.
- Collaborated with vendors and developers to resolve complex technical issues and recurrent faults.
- Oversaw troubleshooting of owned assets to shorten remediation times and avoid off-site service calls.
Education
Master of Science - Master of Science in Computer Information Systems
University of CUmberlands
Williamsburg, KY12-2019
Skills
- Cybersecurity Best Practice Implementation
- Operating System Installation
- System Updates
- Software Installation
Timeline
Technical Support Engineer
RadCube LLC
01.2021 - 04.2024
Master of Science - Master of Science in Computer Information Systems
University of CUmberlands
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