Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Injy Atta

San Jose,CA

Summary

Seasoned retail executive with 20+ years of experience in multi-unit leadership, team development, and.

customer experience across high-volume fashion and specialty retail environments. Proven ability to exceed sales KPIs, grow customer loyalty, drive operational efficiency, and elevate team performance. Strong entrepreneurial background with global experience in fashion, education, and hospitality. Fluency in English and Arabic, and proficiency in French and German to conduct negotiations with international clients.

Overview

33
33
years of professional experience

Work History

General Manager

Banana Republic Specialty
San Jose, CA
05.2024 - Current
  • Led store to acheveing 110.4% comp to LY, generating $4M+ in sales and $1.1M in omni-channel revenue.
  • Drove best-in-district Sales Over Traffic (SOT), up 25.2% YoY. Earned #1 ranking within district.
  • Achieved highest Units Per Transaction (UPT) in the region, increasing comp by 7.1%.
  • Increased customer satisfaction through a 10% growth in Medallia surveys and top-tier KPI scores (98.5%).
  • Built a clientele base from 197 to 1,300 and achieved a 43.2% appointment rate, currently the highest in the region.
  • Launched QR-enabled feedback tools to optimize customer experience, along with training programs adopted across Gap Inc. brands.
  • Developed comprehensive 360 training on customer experience, selling, and product knowledge.
  • Scored 91% in 'Imagine Better' engagement survey, recognized for team building and talent development.

General Manager

Banana Republic Factory
Gilroy, CA
04.2023 - 05.2024
  • Successfully turned around an underperforming store into a high-performing team and culture.
  • Delivered 21% YoY business growth and 143% increase in loyalty conversion.
  • Achieved second-best results in national holiday performance metrics.
  • Increased AT by 43%, SOT by 26%, and order-in-store by 35% YoY.
  • Mentored two assistant managers, one promoted to Store Manager, another retained on the current team.
  • Personally drove 352 loyalty sign-ups with a 30% conversion rate.
  • Elevated talent pipeline through leadership development and data-driven coaching.

Retail Store Manager

Men's Wearhouse
Pleasant Hill, CA
07.2016 - 01.2023
  • Increased annual business revenue by 20% during my first fiscal year as store manager and consistently increased sales for over 8 years.
  • Managed a team of over 25 associates and improved employee retention rate by over 70% within the first two years.
  • Developed talent and provided mentorship for new managers and store leadership.
  • Led store sales and reached over $150,000 in annual revenue for the custom clothing department, $110,000 of which I was directly responsible for securing.
  • Conducted all aspects of store operations, including scheduling, e-commerce orders, inventory management, and monthly supply orders in accordance with corporate guidelines.
  • Implemented performance strategies to improve customer service experience and built strong client relationships, resulting in a 30% increase in customer satisfaction.
  • Developed monthly business evaluations to support sales associates in increasing their average ticket and average unit per transaction, which contributed to overall volume increase.
  • Responsible for visual merchandising and visual placement of the store and requesting appropriate merchandise to support current market trends.
  • Increased sales from 4.8 million to 5.5 million and raised conversion rate by 37% in the past fiscal year.
  • Hosted exclusive events for special clientele and organized bespoke trunk shows, including selections from Loro Piana and Ermenegildo Zegna.

Assistant Store Manager

Assistant Store Manager
Mission Viejo, CA
05.2009 - 06.2016
  • Earned the Founders Club award for achieving over $500,000 individual annual sales and one of the top 10 sellers within my regional department.
  • Responsible for supervising over 15 employees during their shifts and managing Point of sales and scheduling systems.
  • Provided training and guidance for new employees, including customer service training and workshops to improve their skills.
  • Collaborated with store manager and corporate management in the recruitment and hiring of over 10 new employees.
  • Assisted in relocating and remodeling new store locations and providing support for neighboring stores for inventory checks.

Store Owner

Cairo, Egypt
04.2001 - 05.2007
  • Owned and operated a boutique retail store for designer women's clothing and accessories.
  • Managed inventory control, bookkeeping, and import logistics to ensure the efficacy of products available to our clients.
  • Created marketing strategies and promotions to increase sales revenue.
  • Designed store layout and visual merchandising displays to improve customer experience.
  • Responsible for overseeing the hiring, training, and compensation of employees.

Principal

Egypt Modern School
Alexandria, Egypt
08.1997 - 06.2005
  • Cultivated positive relationships with students and parents through effective communication and engagement on school projects.
  • Led and managed school operations and allocated school budget funds to respective departments.
  • Established the first nursery and kindergarten program within our K-12 school.
  • Maintained communication with our US-based offices to develop an effective curriculum and ensure that our accreditation is maintained for students.
  • Conducted teaching courses and training to introduce new curriculum and education programs for academic staff.
  • Designed and implemented new course curriculums and collaborated with our faculty to provide tailored programs to increase students' test scores.
  • Maximized engagement with our local community and increased student enrollment by 30%.

Assistant Professor - Faculty of Business

Arab Academy for Science and Technology
Alexandria, Egypt
09.1995 - 06.2001
  • Delivered weekly lectures for business language to undergraduate students earning a bachelor's in business administration and maritime logistics.
  • Designed a semester-based curriculum and syllabus in alignment with university standards.
  • Provided student evaluations in order to assist them in improving their understanding of the curriculum.

Vice-Principal

Kaumeya American School
Alexandria, Egypt
08.1994 - 05.1997
  • Coordinated K-12 school schedules and supervised faculty performance evaluations and monthly meetings.
  • Supported the principal in training and development of new departments within the school.
  • Responsible for organizing school-wide extracurricular events and course curriculums.

Assistant Sales and Reservation Manager

Mövenpick, Sharm El-Sheikh Resort
Sharm El-Sheikh, Egypt
05.1992 - 09.1995
  • Developed successful sales and marketing strategies to promote the hotel.
  • Organized itineraries and recreational activities for clients to optimize their stay.
  • Supervised sales and reservation staff and conducted regular training sessions.

Education

Accelerated General Certificate of Education Program -

University of London

Bachelors of Arts - Comparative English Literature and Languages, Minor in Translation

University of Alexandria

Postgraduate degree - Egyptology and Tourism

University of Alexandria

Skills

  • Proficient in Mac and PC
  • Expertise in Microsoft Office
  • Consumer relationship management skills
  • Virtual Private Network experience
  • Enterprise Resource Planning familiarity
  • Team collaboration
  • Leadership training
  • Strategic initiatives planning
  • Data analytics
  • Business growth strategies

Languages

  • English, Fluent
  • Arabic, Fluent
  • French, Proficient
  • German, Proficient

References

References available upon request.

Timeline

General Manager

Banana Republic Specialty
05.2024 - Current

General Manager

Banana Republic Factory
04.2023 - 05.2024

Retail Store Manager

Men's Wearhouse
07.2016 - 01.2023

Assistant Store Manager

Assistant Store Manager
05.2009 - 06.2016

Store Owner

04.2001 - 05.2007

Principal

Egypt Modern School
08.1997 - 06.2005

Assistant Professor - Faculty of Business

Arab Academy for Science and Technology
09.1995 - 06.2001

Vice-Principal

Kaumeya American School
08.1994 - 05.1997

Assistant Sales and Reservation Manager

Mövenpick, Sharm El-Sheikh Resort
05.1992 - 09.1995

Accelerated General Certificate of Education Program -

University of London

Bachelors of Arts - Comparative English Literature and Languages, Minor in Translation

University of Alexandria

Postgraduate degree - Egyptology and Tourism

University of Alexandria

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