Inkia Kallay

Worked as a Clerical Assistant for more than 350 first generation students, low to middle class college students who were part of a federally supported program for college success.

• Managed more than 350 students file foldes, students rosters, and other program data.
• Assisting guest in the department office and handling incoming and outgoing phone calls.
• Providing general administrative support to TRIO staff, including filing and emailing.
• Used Microsoft outlook to efficiently and effectively schedule online and in-person appointments for students.
• Highlight university services and suggest additional departments and resources.
• Handle incoming and outgoing phone calls.

• Educated customers on use of banking website and mobile apps.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Counted and packaged currency and coins.
• Provided customer records, account statements and copies of checks.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Turned in excess cash to maintain drawer security.
• Placed orders for customer checks and verified starting numbers.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

• Minimized errors by maintaining accurate records and utilizing attention to detail when reviewing documents.
• Improved office productivity through the implementation of time-saving software applications.
• Organized and filed important paper work for the office
• Assisted with tasks that was needed from the lawyers and attorneys.