Inna Podorvanova
Erie,United States
Summary
Experienced customer service professional with a strong background in working within multicultural environments. Skilled in providing culturally sensitive support to diverse populations, including refugees and immigrants. Proficient in addressing client needs, offering solutions, and ensuring exceptional service delivery. Adept at building trustful relationships, managing client inquiries, and connecting individuals with appropriate resources. Strong organizational skills, able to handle multiple tasks in fast-paced environments. Fluent in multiple languages, with a proven ability to work effectively in diverse and dynamic settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Associate
MHEDS
Erie
10.2023 - 10.2025
- Culturally and linguistically appropriate support: Provided effective communication and assistance to clients from diverse cultural backgrounds, ensuring they received information and services tailored to their needs, with attention to language and cultural differences.
- Client support: Provided administrative support, coordinated client appointments, and assisted them in accessing medical services and referrals, ensuring timely responses to their inquiries.
- Work with vulnerable groups: Collaborated with clients from vulnerable groups (including refugees and immigrants), helping them navigate medical services and other essential aspects of daily life.
- Resource development: Worked with healthcare professionals and other administrators to deliver essential services and support, creating a supportive environment for client well-being.
- Documentation and reporting: Managed client data, organized documentation, and ensured accurate record-keeping to track patient status and needs.
- Multilingual support: Utilized language skills to provide translation services and ensure clear communication between clients and medical staff.
Communication Specialist
Center for Research on the Liberation Movement
Kyiv
10.2020 - 11.2023
- Culturally Sensitive Communication: Led communication efforts to provide clear, culturally appropriate information to diverse audiences, particularly focusing on sensitive topics related to historical and social movements.
- Community Outreach and Support: Developed and implemented communication strategies that engaged various community groups, promoting the importance of cultural identity and history. Worked to ensure that marginalized and vulnerable communities had access to relevant resources and information.
- Resource Development and Advocacy: Assisted in the creation of educational materials and outreach initiatives aimed at empowering individuals and communities through knowledge. Collaborated with various stakeholders to support initiatives that aligned with the Center's mission of preserving and promoting cultural heritage.
- Client Relationship Building: Built relationships with diverse community members, fostering trust and providing support through clear and empathetic communication. Advocated for the needs of underserved populations, ensuring their voices were heard and considered in the Center's projects.
- Report Writing and Documentation: Maintained accurate records of communication activities, prepared detailed reports, and submitted regular updates on outreach progress and outcomes.
- Collaboration and Teamwork: Worked closely with internal and external teams to develop and execute communication plans that supported the Center's objectives and contributed to the self-sufficiency of the communities we served.
Education
Master's Degree - Literature and Art Analyst
Taras Shevchenko National University of Kyiv
Kyiv05-2023
Bachelor's Degree - Ukrainian And Western European Language (English) Philologist
Taras Shevchenko National University of Kyiv
Kyiv06-2022
Skills
- Effective multilingual communication
- Client support
- Administrative skills
- Documentation skills
- Effective conflict resolution
- Referral service expertise
- Culturally aware communication
- Software proficiency in Word, Excel, PowerPoint, and Canva
Certification
- Pennsylvania Child Abuse History Certification
- Mandated Reporter Training: Child Abuse Recognition & Reporting
Languages
English - Very good command
Ukrainian - Native speaker
Russian - Highly proficient
Timeline
Front Desk Associate
MHEDS
10.2023 - 10.2025
Communication Specialist
Center for Research on the Liberation Movement
10.2020 - 11.2023
Master's Degree - Literature and Art Analyst
Taras Shevchenko National University of Kyiv
Bachelor's Degree - Ukrainian And Western European Language (English) Philologist
Taras Shevchenko National University of Kyiv