Inna Shcherban
Edmonton,Alberta
Summary
Dynamic professional with a proven track record at Marriot International, excelling in upselling proficiency and customer engagement. Expert in enhancing guest experiences and operational efficiency, demonstrated through superior service and strategic team leadership. Skilled in phone etiquette and hotel accommodations, achieving significant improvements in customer satisfaction and revenue growth.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
Acoustical & Total Cleaning
Edmonton, Alberta
09.2023 - Current
- Supervise and co-ordinate activities of workers
- Inspect sites or facilities to ensure safety and cleanliness standards
- Recommend or arrange for additional services required such as painting, repair work, renovations or replacement of furnishings and equipment
- Maintain financial records
- Receive payment for specialized cleaning jobs
- Assist cleaners in performing duties
- Coordinate work activities with other departments.
- Establish work schedules.
Reservation Agent
Sea Chefs Cruises
Dusseldorf, Germany
04.2022 - 11.2022
- Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner
- Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process
- Ensure accurate payment information is received and inputted in a timely manner
- Maximize revenue by upselling guestrooms and recommending hotel facilities
- Assist with balancing inventory/room types
- Liaise and maintain strong working relationships with Sales, Catering, Front Office & other departments as required
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow all departmental and hotel policies, procedures and service standards
Supervisor of Operations
Marriot International
Doha, Qatar
07.2018 - 08.2020
- Evaluate daily operations
- Modify food preparation methods and menu prices according to the restaurant budget
- Monitor revenues to determine labour cost
- Monitor staff performance
- Plan and organize daily operations
- Recruit staff
- Set staff work schedules
- Supervise staff
- Train staff
- Determine type of services to be offered and implement operational procedures
- Balance cash and complete balance sheets, cash reports and related forms
- Conduct performance reviews
- Enforce provincial/territorial liquor legislation and regulations
- Organize and maintain inventory
- Negotiate arrangements with suppliers for food and other supplies
- Negotiate with clients for catering or use of facilities
- Address customers' complaints or concerns
- Provide customer service
Education
Master of Arts - Social Psycholodgy
Poltava Nationaln Pedagogical University
Poltava,Ukraine06-2012
Skills
- Upselling proficiency
- Customer engagement
- Phone etiquette
- Hotel accomodations
Timeline
Supervisor of Operations
Acoustical & Total Cleaning
09.2023 - Current
Reservation Agent
Sea Chefs Cruises
04.2022 - 11.2022
Supervisor of Operations
Marriot International
07.2018 - 08.2020
Master of Arts - Social Psycholodgy
Poltava Nationaln Pedagogical University
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