Inna Teslenko
Agawam,MA
Summary
Responsible customer service representative with the cashier proficiency in handling money, restocking merchandise and helping customers locate products.
Dedicated and customer-oriented personality with 3 years of experience in handling transactions efficiently and providing exceptional customer service. Proven ability to maintain accuracy in cash handling and ensure a seamless checkout process. Possess strong communication skills, enabling effective interactions with customers and coworkers. Proficient in operating POS systems and handling various payment methods. A dependable team player with a keen eye for detail and a positive attitude. Seeking to leverage my skills and experience to contribute to the success of the team and provide an excellent experience for customers.
Overview
3
3
years of professional experience
Work History
Cashier
Kielbasa & Dairy
01.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Receptionist
I.S.S.A. Beauty&Estetica
06.2021 - 02.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
Waitress
Evraziya
05.2020 - 05.2021
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Science - Accounting And Computer Science
University of The State Fiscal Service of Ukraine
Irpin, Ukraine06.2023
High School Diploma -
Sofiivsko-Borshchagivske NVK
Sofiivska Borshchagivka, Ukraine07.2019
Skills
- Payments Posting
- Credit and Cash Transactions
- Return and Exchange Processing
- Inventory Management
- Time management
- Teamwork
- Organization and Efficiency
- Call Screening
- Communication
- MS Office Suite
- Financial Statements
Languages
Ukrainian
Native or Bilingual
Russian
Full Professional
English
Limited Working
Polish
Limited Working
Timeline
Cashier
Kielbasa & Dairy
01.2023 - Current
Receptionist
I.S.S.A. Beauty&Estetica
06.2021 - 02.2022
Waitress
Evraziya
05.2020 - 05.2021
Bachelor of Science - Accounting And Computer Science
University of The State Fiscal Service of Ukraine
High School Diploma -
Sofiivsko-Borshchagivske NVK
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