Inna Yakubov
Forest Hills,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Office Manager
Gastro and Nutriation
Forest Hills, New York
09.2015 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed staff scheduling and set patient scheduling policy.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Prepared patients for surgical procedures by providing education and guidance.
- Managed benefit investigations and handled prior authorizations for medical procedures.
- Organized company events including holiday parties, team building activities
Front Desk Coordinator
Allergist-immunologiest
Flushing, New York
03.2010 - 07.2015
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Verified patient information prior to their appointment to ensure accuracy of records.
- Coordinated meetings between staff members, clients or vendors as required.
- Welcomed large volume of guests and improved overall customer service.
- Resolved patients' complaints promptly and followed-up to verify restored satisfaction.
Education
High School Diploma -
Forest Hills High School
New York, NY06-2001
Skills
- Staff hiring
- Team supervision
- Budgetary planning
- Training and coaching
- Workflow planning
- Administrative support
- Relationship building
- Scheduling and calendar management
Timeline
Office Manager
Gastro and Nutriation
09.2015 - Current
Front Desk Coordinator
Allergist-immunologiest
03.2010 - 07.2015
High School Diploma -
Forest Hills High School
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