Summary
Work History
Education
Skills
Timeline
AssistantManager
Innesah Jerding

Innesah Jerding

Battle Creek,MI

Summary

Dynamic hospitality professional with extensive experience in the food service industry excelling in customer satisfaction. Proven ability to enhance operational efficiency and maintain high standards of service. Skilled in equipment maintenance and OSHA compliance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Waitress

Marros Italian Restaurant
2024 - 2025
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Machine Operator

LG Chem Michigan
2020 - 2020
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Complied with company and OSHA safety rules and regulations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Waitress/Bartender

Firekeepers Casino
2023 - 2024
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Checked guests' identification before serving alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Machine Operator

Denso Manufacturing
2022 - 2022
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Complied with company and OSHA safety rules and regulations.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

Waitress & Host

Big Lake Brewing
2021 - 2022
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Used equipment such as Type and Type to process excess materials and support recycling efforts.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Tugger Operator

John A Vandenbosch Company
2021 - 2022
  • Adjusted machinery and notified supervisors of malfunctions.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Excellent communication skills, both verbal and written.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.

Waitress

Butchs Dry Dock
2019 - 2020
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.

Packer Associate

Request Foods
2019 - 2019


  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Loaded merchandise into specific packages most suited for product dimensions.
  • Assembled boxes, cartons and containers to package items.
  • Monitored packaging machinery to make needed adjustments.
  • Assisted in receiving, stocking and distribution of merchandise.

Waitress & Host

Boatwerks Waterfront Restaurant
2016 - 2019
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Hostess

Applebee's Grill + Bar
2016 - 2018
  • Seated patrons based on guest preferences and seating availability.
  • Delivered pick-up and curbside orders to guests.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Hostess

Coral Gables Restaurant
2015 - 2015
  • Opened and closed seating sections according to volume of guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Provided patrons with estimated waiting times during peak service hours.
  • Promoted business loyalty by fostering positive customer relationships.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Housekeeper

Hampton Inn By Hilton
Holland, Michigan
04.2018 - 11.2018
  • Adhered to professional house cleaning checklist.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Education

West Ottawa High School
Holland, MI
04.2018

Skills

  • Hospitality and accommodation
  • Team collaboration
  • Conflict resolution
  • Safe driving practices
  • Equipment maintenance
  • Warehouse operations
  • Machine operation
  • OSHA compliance
  • Production preparation
  • Specification compliance
  • Operational control
  • Order reading
  • Equipment monitoring
  • Quality control
  • Attention to detail
  • Order management

Timeline

Housekeeper

Hampton Inn By Hilton
04.2018 - 11.2018

West Ottawa High School

Waitress

Marros Italian Restaurant
2024 - 2025

Machine Operator

LG Chem Michigan
2020 - 2020

Waitress/Bartender

Firekeepers Casino
2023 - 2024

Machine Operator

Denso Manufacturing
2022 - 2022

Waitress & Host

Big Lake Brewing
2021 - 2022

Tugger Operator

John A Vandenbosch Company
2021 - 2022

Waitress

Butchs Dry Dock
2019 - 2020

Packer Associate

Request Foods
2019 - 2019

Waitress & Host

Boatwerks Waterfront Restaurant
2016 - 2019

Hostess

Applebee's Grill + Bar
2016 - 2018

Hostess

Coral Gables Restaurant
2015 - 2015

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