Innocent Ntaganda
Manor,Texas
Overview
2
2
years of professional experience
Work History
Lyft Driver
Freelace
Austin, TX
04.2021 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted mobile app users with closing out rideshare.
- Recognized by corporate as top revenue-producer for [Location].
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Planned routes based on knowledge of local areas, GPS information and customer preferences.
- Adhered to tight schedule and met departure and arrival deadlines.
Deputy Project Manager
The Green Protector
Kigali , Rwanda
07.2018 - 07.2019
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Compiled information from multiple, reliable sources and uploaded to system.
- Mentored and guided associates in approaches designed to exceed expectations of customers and members.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Managed bookkeeping, prepared budgets and cost reports.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Reported on status for each project to appropriate stakeholders.
Professional Intern
Rwanda Water And Forest Authority
Kigali , Rwanda
02.2018 - 07.2018
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Represented company at industry trade shows and had direct interaction with consumers.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Analyzed problems, identified solutions and made decisions.
- Developed business, financial and analytical skills needed for career.
Summer Intern
Horizon Construction
Kigali , Rwanda
07.2016 - 10.2016
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Created and optimized records management strategies to coordinate and protect information.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Organized materials and completed various clerical tasks to support road construction operations.
- Produced Software spreadsheets and updates with latest information.
Education
University of Rwanda
RwandaSkills
- First Aid Certification
- Federal and State Driving Regulations
- Report Preparation
- Tires and Brakes Inspections
- Dependable and Trustworthy
- Valid Driver's License
- Passenger Comfort
- Fare and Voucher Collection
- Routine Vehicle Maintenance
- Vehicle Safety and Maintenance
- Customer Service
Languages
French
Native or Bilingual
English
Native or Bilingual
kinyarwanda
Native or Bilingual
Swahili
Full Professional
Timeline
Lyft Driver
Freelace
04.2021 - Current
Deputy Project Manager
The Green Protector
07.2018 - 07.2019
Professional Intern
Rwanda Water And Forest Authority
02.2018 - 07.2018
Summer Intern
Horizon Construction
07.2016 - 10.2016
University of Rwanda
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