Innocent Otolo
Baltimore,MD
Summary
Results-driven Cluster Head and Branch Manager with expertise in driving deposit growth, achieving a 35% increase in portfolio deposits in one year by focusing on high-potential clients. Spearheaded a team initiative that cut loan approval turnaround time by 20%, leading to improved customer satisfaction metrics. Trained and guided five junior bankers, facilitating three promotions within six months and boosting team performance by 40% in sales and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Direct Support Professional
Innovative Services Inc
03.2024 - Current
- Job Summary:
- Personal Care
- Medication Management
- Assistance with Activities of Daily Living
- Life skills training
- Community inclusion
Direct Support Professional
Amiable Access Healthcare Inc
02.2024 - Current
- Job Summary:
- Personal Care
- Medication Management
- Assistance with Activities of Daily Living
- Life skills training
- Community inclusion
Regional Manager, North
Cummins West Africa Ltd
05.2018 - 07.2023
- Job Summary:
- Manage the day-to-day sales, operations, and customer service support in the North. Responsible for all functions and financial metrics.
- RESPONSIBILITIES:
- Develop the Annual Operating Plan with input from Business Development and Branch Managers; manages the business to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecards, profit and loss metrics, and asset metrics.
- Creating the right work environment.
- Responsible for leading and managing daily operations and sales.
- Develop a deep understanding of Cummins’ business in the region, globally, and across all business units.
- Achieve business goals and maximise profitability.
- Setting Performance objective.
- Evaluating and optimizing operational performance.
- Building Success in others.
- Ensure regulatory and organisational standards are upheld.
- Planning, evaluating and optimizing operations to be efficient and cost effective.
Consultant, Integrated Facility Management
Global Property & Facilities International Ltd
08.2016 - 04.2018
- Company Overview: Onikan, Lagos.
- Analysed and distilled customer satisfaction surveys from across the business.
- Used data from survey to develop improved customer management systems.
- Reviewed and updated business risk.
- Reviewed and implemented business continuity plans.
- Achieved Pan African expansion by establishing offices in Benin Republic, Togo, Ghana, Malawi, Ivory Coast and Kenya.
Head, Facility Management
Ecobank Nigeria Ltd
10.2014 - 06.2016
- Company Overview: Victoria Island, Lagos.
- Effective leadership of the Facility, Power Management and Record management teams
- Ensure effective planned preventive and corrective maintenance schedules.
- Direct and monitor planned preventive maintenance process.
- Develop and implement maintenance strategies to meet the business needs.
- Manage, organise and coordinate approved service providers to ensure agreed timelines are kept.
- Efficient management of Facility Management budget
- Explore, identify and track cost saves.
- Identify and manage team resources to optimize productivity.
- Deliver projects within the agreed timeline, cost and specifications.
- Ensure clean and available power in the Data Center.
Cluster Head /Branch Manager
Ecobank Nigeria Ltd
01.2014 - 09.2014
- Spearheaded coordination of branch operations, improving overall effectiveness.
- Supervised branch staff to align activities with corporate goals.
- Planned and executed strategies aimed at business expansion within the branch.
- Strengthened client relationships through effective communication and service delivery.
- Executed credit analysis while overseeing monitoring and collection processes.
- Enhanced the deposit portfolio through strategic promotions of bank offerings.
- Maintained high standards for risk asset quality, safeguarding institutional integrity.
- Submitted detailed reports on branch performance to support organizational objectives.
Branch Manager
Ecobank Nigeria Ltd
11.2009 - 01.2014
Branch Manager
Ecobank Nigeria Ltd
05.2008 - 10.2009
Intercontinental Bank Plc Lagos
05.2001 - 04.2008
Standard Trust Bank Ltd Lagos
02.2000 - 04.2001
Allstates Trust Bank Ltd Lagos
06.1997 - 01.2000
Kebbi State Transport Authority
11.1995 - 11.1996
Education
FERP - undefined
Association of Enterprise Risk Management Professionals
01.2017
AIRB - undefined
International Academy of Retail Banking
01.2015
FICCM - undefined
Institute of Credit and Collection Management of Nigeria
01.2014
MNIM - undefined
Nigeria Institute of Management
01.2005
MBA - Management
Delta State University, Abraka
Abraka01.2004
B.SC - Accounting & Finance
Edo State University, Ekpoma
Ekpoma01.1995
Skills
- Leadership development
- Risk management
- Conflict resolution
- Customer satisfaction
- Workplace optimization
Accomplishments
- Reduction of power lighting consumption in Head office by 70%
- Reduction of diesel consumption in Head office by 40% through synchronisation of gen-sets
- Same “look and feel” for all branches by engaging key paint companies in the country.
- Reduction in down time in branches/ annexes through effective Service Level Agreements (SLA)
- Automation of maintenance processes with the aid of Hardcat maintenance module software
Training
- Building Success in You – Leadership Behaviors April – Sept 2022
- Doing Business Ethically by CLC Oct 2018
- Building Success in Others by Leadership Development South Africa May 2018
- Power Management Training (AVR) by Belotti Variatori s.r.l. Milan, Italy Dec 2015
- Huawei Cloud Congress by Huawei Tech. Co. Nigeria Ltd. Shenzhen, China Sept 2015
- Power Generation Training by Cummins West Africa Ltd. Pune, India July 2015
- International Facility Management Fusion by IFMA. Orlando, Florida April 2015
- Agricultural Finance Training by USAID MARKETS II April 2013
- Remedial Management Workshop by VaudRisk-ETI May 2011
- Dimensions of Professional Selling by Business Presentation Skills, Johannesburg, South Africa May 2011
- Credit Risk by Ecobank Transnational Incorporated January 2011
- Trade Services Products by Ecobank Nigeria Ltd Sept. 2010
- Relationship Management by Mactay Consulting, Lagos March 2010
- Enterprise-wide Risk Management / Risk Based Supervision (WORKING COMMITTEE) By IB Plc / H. Pierson Associate Ltd. Oct-Dec 2006
- Advanced Credit Analysis & Corporate Account Management Course by Servexcel, India April-May 2005
- Marketing & Selling Skills workshop for staff of Consumer Banking by JMJ Consulting Limited July 2004
- Emotional Intelligence, Customer Management & Team Building by Career Resource Center, USA May-June 2004
- Consumer Banking Course by Michael Stevens Consulting May 2004
- Basic International Operations by Intercontinental Bank Plc October 2002
- Intermediate Credit Programme by Pan African Associates Ltd. England June 2002
- Professional Selling Skills by Konsultserve Mgt. Devt. Consultants February 2000
- Enhanced Service Excellence by Adcoms Ltd. Nov 1997
Timeline
Direct Support Professional
Innovative Services Inc
03.2024 - Current
Direct Support Professional
Amiable Access Healthcare Inc
02.2024 - Current
Regional Manager, North
Cummins West Africa Ltd
05.2018 - 07.2023
Consultant, Integrated Facility Management
Global Property & Facilities International Ltd
08.2016 - 04.2018
Head, Facility Management
Ecobank Nigeria Ltd
10.2014 - 06.2016
Cluster Head /Branch Manager
Ecobank Nigeria Ltd
01.2014 - 09.2014
Branch Manager
Ecobank Nigeria Ltd
11.2009 - 01.2014
Branch Manager
Ecobank Nigeria Ltd
05.2008 - 10.2009
Intercontinental Bank Plc Lagos
05.2001 - 04.2008
Standard Trust Bank Ltd Lagos
02.2000 - 04.2001
Allstates Trust Bank Ltd Lagos
06.1997 - 01.2000
Kebbi State Transport Authority
11.1995 - 11.1996
FERP - undefined
Association of Enterprise Risk Management Professionals
AIRB - undefined
International Academy of Retail Banking
FICCM - undefined
Institute of Credit and Collection Management of Nigeria
MNIM - undefined
Nigeria Institute of Management
MBA - Management
Delta State University, Abraka
B.SC - Accounting & Finance
Edo State University, Ekpoma
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