Inocente Ramirez III
Donna,TX
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Cooperate Server Trainer
Saltgrass Steakhouse, Landry's
Mcallen , TX
06.2021 - 08.2024
- Conducted orientations for new hires, introducing them to the organization's policies and procedures.
- Implemented company standard guidelines for training new employees
- Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
- Processed cash payments accurately at end of each shift using POS system.
- Ensured all servers are knowledgeable about menu items and able to answer questions from customers.
- Instructed new staff members on food handling procedures and service techniques.
- Provided exceptional service to high volume of daily customers.
Lead Server
Red Lobster
McAllen, TX
01.2019 - 03.2021
- Managed opening and closing duties to facilitate restaurant operations.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Increased sales by effectively recommending additional high-margin products and add-ons through the use of persuasive selling methods.
- Controlled costs by minimizing waste and maximizing table turns.
Server
Olive Garden - Darden Restaurants
Weslaco, TX
01.2016 - 01.2019
- Assisted in new server training.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
Certified Cooperate Trainer /Food Service Manager
Cheddars Stratch Kitchen
Mcallen / Corpus , TX
01.2008 - 12.2016
- Developed and implemented training programs for new hires and existing employees.
- Resolved customer complaints quickly and effectively.
- Conducted inventory management for the back-of-house operations.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Created and distributed employee work schedules in accordance with labor laws.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
Education
Associate of Applied Science - Culinary Arts
05-2004
High School Diploma -
05-2000
Some College (No Degree) - Basics
Skills
- 20 years Service Industry Experience
- 10 years Grill Master Experience
- Server Management Experience
- Point of Sale (POS) System Operations
- Menu Memorization
- Kitchen equipment expertise
- Meat Identification
- Temperature Monitoring
- Certified Angus Beef (CAB) certified
- Upselling techniques
Certification
Food Handlers Certified
TABC Certifed
SafeServ Certified
Languages
English
Professional
Spanish
Professional
References
Federico Reyes III
Senior Accountant City of Weslaco
956-637-6360
Steve Campos General Manager Red Lobster N. Mcallen 956-776-9656
Leroy Moreno Owner Morenos Feed & Pet. 956-968-8030
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementCompany CultureFlexible work hoursHealthcare benefitsPaid time offWork-life balance401k matchStock Options / Equity / Profit SharingTimeline
Certified Cooperate Server Trainer - Saltgrass Steakhouse, Landry's
06.2021 - 08.2024
Lead Server - Red Lobster
01.2019 - 03.2021
Server - Olive Garden - Darden Restaurants
01.2016 - 01.2019
Certified Cooperate Trainer /Food Service Manager - Cheddars Stratch Kitchen
01.2008 - 12.2016
Le Cordon Bleu College of Culinary Arts - Austin - Associate of Applied Science, Culinary Arts
Weslaco High School - High School Diploma,
University of Texas Pan American - Some College (No Degree), Basics
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