Inonah Grant- Hannon
Scottsdale,AZ
Summary
Accomplished Assistant Community Manager at MAXX Properties, adept in property management and softwares. Demonstrated strong interpersonal skills by elevating customer/resident satisfaction and streamlining payment processes, achieving significant improvements in on-time rent collection. Excelled in fast-paced environments, ensuring compliance and operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Community Manager
MAXX Properties
05.2021 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
Remittance Processor
JPMorgan Chase
01.2023 - 06.2023
- Demonstrated problem-solving skills when faced with complex situations like irregular transaction patterns or suspicious activity; took appropriate action following established protocols to ensure security and compliance were maintained at all times.
- Maintained strict compliance with regulatory guidelines and company policies during all phases of remittance processing.
- Assisted in training new employees, sharing valuable knowledge and best practices for efficient remittance processing.
- Handled sensitive customer information with discretion, maintaining confidentiality throughout the payment process.
Education
Bachelor Of Accounting - Accounting
University of Phoenix
Tempe, AZAssociate Of Business Administration - Business Administration
University of Phoenix
Tempe, AZSkills
- Payment Processing
- Property Management
- Yardi software proficiency
- Deposit accounting
- Strong interpersonal skills
- Vendor Management
- Customer Relationship Management
- Payment management
Timeline
Remittance Processor
JPMorgan Chase
01.2023 - 06.2023
Assistant Community Manager
MAXX Properties
05.2021 - Current
Bachelor Of Accounting - Accounting
University of Phoenix
Associate Of Business Administration - Business Administration
University of Phoenix
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