Inqiyad Abdur-Rasheed
Software Operations Manager
New Milford,CT
Summary
Results-driven Software Operations Manager with expertise in data analysis and performance metrics oversight. Proven track record in process optimization and cross-functional collaboration, enhancing operational efficiency and customer satisfaction. Skilled in employee training and development, fostering a high-performing team environment to achieve strategic objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Software Operations Manager
ROMTech
Brookfield, CT
10.2020 - Current
- Created detailed reports analyzing departmental performance within operations.
- Developed key performance indicators to evaluate operational effectiveness.
- Coordinated cross-functional teams to ensure timely product and service delivery.
- Monitored processes to enhance efficiency, team performance, and customer service.
- Directed operations staff through guidance, training, and support to achieve objectives.
- Supervised daily employee workflow to maximize productivity and maintain quality standards.
- Produced standard operating procedures to document processes and standardize productivity.
- Aided senior leadership by generating daily reports for informed decision-making.
Store Manager
Walgreens
Brooklyn, NY
02.2012 - 10.2020
- Implemented efficient stock tracking systems to enhance operational accuracy.
- Developed strategies that maximized sales and profitability across product lines.
- Recruited, trained, and supervised new employees, fostering a strong team environment.
- Organized promotional events that significantly increased product visibility.
- Created weekly work schedules for store personnel to ensure optimal staffing.
- Ensured compliance with safety regulations and company policies across all operations.
- Monitored inventory levels, placing timely orders to maintain stock availability.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
Assistant Store Manager
Walgreens
Brooklyn, NY
07.2010 - 01.2012
- Supervised team to deliver exceptional customer service and satisfaction levels.
- Maintained safe working environment by enforcing strict safety regulations.
- Monitored sales activities to ensure quality goods and satisfactory customer experiences.
- Managed daily operations, including customer service, inventory management, and staff scheduling.
- Coordinated with vendors to ensure competitive product pricing and availability.
- Organized weekly meetings with department heads to evaluate progress on key objectives.
- Streamlined sales processes by supervising cashiers in payment processing.
- Coached associates through formal and informal interactions to enhance performance.
Education
Some College (No Degree) - Mechanical Engineering
Naugatuck Valley Community College
Waterbury, CTSkills
- Data analysis and evaluation
- Performance metrics oversight
- Process optimization
- Project management
- Standard operating procedures
- Inventory management
- Customer service and conflict resolution
- Employee training and development
- Regulatory compliance
- Cross-functional collaboration
- Task prioritization
- Decision-making skills
- Team collaboration
- Self-direction
- Dependability and responsibility
- Power Automate integration
Certification
- Certified Scrum Master
References
References available upon request.
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Software Operations Manager
ROMTech
10.2020 - Current
Store Manager
Walgreens
02.2012 - 10.2020
Assistant Store Manager
Walgreens
07.2010 - 01.2012
Some College (No Degree) - Mechanical Engineering
Naugatuck Valley Community College
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