Inês Borges

Immigrant Services & Connections (ISAC) Intake Navigator, Jewish Family And Community Services

01/2024 - Current

• Assists with communicating with clients and service providers who have contacted ISAC through the intake line or web referrals, this includes phone/in-person screenings and intakes.
• Provide navigation support to immigrant and refugee clients with assorted referrals and paperwork including, but not limited to applications/renewals for government benefit programs, community resources and appointment assistance navigating the health care and K-12 education systems, assisting clients in scheduling appointments with providers, and advocating on the client's behalf for access to interpretation with service providers.
• Assists with communication with clients, partner agencies, and external providers. Regularly working through an interpreter.
• Constantly alert to cross-cultural interference in dealing with clients and behave in a culturally sensitive manner in order to be able to respond appropriately to the cultural characteristics of the clients.
• Completes paperwork in accordance to program standards and timeframe.
• Supports other administrative and program activities as required.

Immigrants & Internationals Intern, Allegheny County Department of Human Services, Office of Equity and Engagement

05/2022-9/2022

• Provide general support to the initiative, which includes the Immigrants and Internationals Advisory Council and its five committees. (LatinX, African, Ethnic Racial Equity, Children and Youth, LGBTQIA)
• Work closely with the five sub-committees on various assignments, research, resource and program development, community outreach etc.
• Responsible for recording and maintaining all invoices from contracting agencies and language services.
• Monitor selected resources/information/latest research regarding the issues of immigrant/refugee population.

Shift Supervisor/Server, Azorean Cafe

05/2019 - 4/2023

• Oversees front of house operations
• Handles all customer service accommodations
• Maintains report of register finances and cash handling

Student Representative, Graduate School of Public & International Affairs; Diversity, Equity & Inclusion Committee

9/2022 - 01/2023

• Serving alongside faculty to improve the climate within GSPIA and engaging on diversity issues and inclusion initiatives.
• Working to help integrate a diversity of topics and ideas into syllabi and programming, especially those topics and ideas relevant to underrepresented groups in society.
• Assisting with proposals of how to provide a climate where students feel comfortable expressing diverse ideas.
• Contributing and working on diversity trainings and inclusive events.

Student Representative, LatinX Immigration Faculty Search Committee

9/2022 - 12/2022

• Receive and implement diverse faculty recruiting training.
• Working alongside the committee on assessing, ranking, and meeting potential candidates.
• Participates amongst the faculty committee to conduct and participate in interviews with the candidates.
• Providing insight to what curriculum and topics students interested in this field are hoping to gain from this new faculty addition.

Research Volunteer, The Ford Institute for Human Security

09/2021 - 12/2021

• Collected and organized current data and findings on migration in the Central Mediterranean.
• Researched data and reports from previous years.
• Area of focus was specifically search and rescue operations during migration travels.

Internship, Abolitionist Law Center Court Watch

03/2020 - 08/2020

• Maintained and recorded a data spreadsheet system of daily arraignments from the court database.
• Wrote letters to court officials on behalf of the law center.
• Performed weekly research of new cases and defendant history.
• Attended and observed arraignments in person and virtually to report on and record data.

• English
• Portuguese

ESL Tutor, Literacy Pittsburgh

07/2019 - 03/2020

• Prepared lesson plans to meet goals identified in students individualized study plans
• Motivated students towards learning to build self-confidence and reduce anxiety when speaking and writing
• Helped overcome daily activities such as how to check out at a grocery store or how to order food at a restaurant