Inshutinz M Chuzuzo
Louisville,KY
Summary
Proven record of enhancing guest experiences and streamlining operations at Aloft Hotel, demonstrating exceptional problem-solving and organization skills. Have excelled in multitasking across front desk operations and night auditing, significantly reducing discrepancies. Known for reliability and fostering teamwork, have consistently exceeded performance expectations, ensuring operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor
Aloft Hotel
05.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergencies calmly and professionally, keeping guest safety as top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Front Desk Receptionist
Aloft Hotel
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Peer Tutor
UofL
08.2023 - 12.2023
- Helped fellow students prepare for quizzes and examinations.
- Assisted other students with homework and provided supplementary instruction.
- Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
- Promoted development of good study habits and learning skills.
- Assisted students in improving their grades by offering personalized learning strategies tailored to individual needs.
- Clarified difficult concepts through the use of visual aids, diagrams, and step-by-step explanations, leading to increased understanding for learners.
- Helped peers build self-confidence and motivation by providing positive reinforcement and feedback.
- Managed a flexible schedule to accommodate student needs, often providing additional support during peak examination periods.
- Enhanced student comprehension by incorporating real-life examples and analogies during tutoring sessions.
Package Handler
Amazon
12.2022 - 01.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Package Handler
UPS
08.2020 - 05.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Customer Service Cashier
McDonald's
06.2018 - 07.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Education
Bachelor of Arts - Biology
University of Louisville
Louisville, KY05.2025
High School Diploma -
Eastern High School
Louisville, KY05.2021
Certificate of Completion -
Westport Middle School
8100 Westport Rd, Louisville, KY 4022205.2017
Skills
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Teamwork and Collaboration
- Decision-Making
- Account Balancing
- Time Management
- Recordkeeping
- Patience and Empathy
- Skills Development
- Motivation Strategies
- Warehouse Safety
- Reliability and punctuality
- Front Desk Operations
Certification
- General Lab Safety and Hazard Waste Training - 2022
Languages
Luganda
Native or Bilingual
Korean
Limited Working
Chinese (Mandarin)
Limited Working
Kinyarwanda
Professional Working
English
Full Professional
Timeline
Night Auditor
Aloft Hotel
05.2024 - Current
Peer Tutor
UofL
08.2023 - 12.2023
Package Handler
Amazon
12.2022 - 01.2023
Front Desk Receptionist
Aloft Hotel
05.2021 - Current
Package Handler
UPS
08.2020 - 05.2021
Customer Service Cashier
McDonald's
06.2018 - 07.2020
Bachelor of Arts - Biology
University of Louisville
High School Diploma -
Eastern High School
Certificate of Completion -
Westport Middle School
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