Inta Jette
Federal Way,USA
Summary
Highly experienced, enthusiastic, and solutions-driven professional with 20+ year career in community, facility, and program management. Certified Site Compliance Specialist with LIHTC Compliance Diploma. Broad background directing day-to-day operations in various healthcare, residential, assisted, and long-term care settings while ensuring the consistent delivery of top-quality care to diverse patient/client populations. Recognized for outstanding staff leadership, training, and mentoring skills. Reputation for readily solving problems, building strong community partnerships, and achieving and maintaining 100% compliance with all internal/external regulations.
Dynamic community manager with two decades of expertise in leading operations for healthcare and residential settings. Recognized for achieving 100% compliance in all regulatory aspects while enhancing resident engagement through strategic partnerships. A strong record of improving operational efficiency and staff performance, driving quality care and resident satisfaction across diverse populations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Community Manager
Asset Living West/FPI Management
Burien, WA
04.2023 - Current
- As a Community Manager for a Senior (55+) LIHTC housing community of 101 apartments I provide LIHTC Compliance, sales, customer service, community activities, and exceptional management skills to handle the day-to-day operations of a Senior independent living community and its staff.
- Maintain the physical and fiscal assets of the community.
- Coordination of LIHTC Compliance from application to move in and annually.
- Complete all resident move-ins, move-outs, transfers, and renewals.
- Inspect vacant apartments to ensure rental readiness and perform annual, and move-out inspections.
- Supervised and motivated onsite personnel to meet operational goals of property, enhancing team effectiveness and community satisfaction.
- Liaise and collaborate with regional and senior management.
- Ability to professionally resolve resident and employee complaints.
- Uphold and enforce all company policies, processes, and procedures.
- Perform other duties as necessary to meet the needs of upper management, residents and the property.
- Superb marketing through CRM and YARDI applications.
- Strong relationship building with prospects, Housing Authority team and processes, to house at risk individuals.
- Work in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategies.
- Conduct tours of the grounds of the community and show apartments to prospective residents.
- Sell the community over the phone/internet to convert leads to on-site tours.
- Greet all individuals that enter the leasing office in a friendly and professional manner.
- Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community.
- Apply product knowledge to prospective residents' needs by effectively communicating features and benefits.
- Represent the company in a professional manner at all times.
- Develop and maintain professional relationships with prospective and current residents.
- Process maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction.
- Handle resident calls and in-person concerns.
- Developed and implemented engaging resident activity programs, fostering community engagement and resident satisfaction.
- Respect boundaries of resident confidentiality, ensure safety and uphold company policies, as well as compliance with local and Federal Fair Housing Laws and regulations.
- Prepared and maintained compliance with LIHTC program requirements and related paperwork, ensuring adherence to regulatory standards and minimizing risk.
- Assist prospects with Housing Authority paperwork from application to move in and annually thereafter.
- Collect and process rental payments.
- Executed eviction process when necessary.
- Manage annual budget including preparation of monthly variance and operating reports.
- Process all AP And AR through YARDI application.
- Maintain property records.
- Coordinate and manage all property inspections for company, lender, state, and federal compliance.
- Maintain and Complete payroll and employee records.
- Trained regional staff on LIHTC compliance procedures..
- Remote and onsite coordinator for LIHTC compliance for at risk communities.
- Remote and onsite leasing support from application to move in for at risk communities.
- Process development and implementation to bring at risk communities into compliance.
Community Manager
DMCI
05.2021 - Current
- As a Community Manager for a multi-family housing community of 88 apartments I provide sales, customer service, and exceptional management skills to handle the day-to-day operations of an apartment community and its staff.
- Maintain the physical and fiscal assets of the community.
- Coordinated resident move-ins, move-outs, transfers, and renewals to maintain occupancy and streamline transitions.
- Inspected vacant apartments for rental readiness and conducted move-out inspections to uphold property standards.
- Supervise and motivate onsite personnel to achieve the operational goals of the property.
- Liaise and collaborate with regional and senior management.
- Ability to professionally resolve resident and employee complaints.
- Uphold and enforce all company policies, processes, and procedures.
- Handled various responsibilities to assist with property operations and resident needs.
- Work in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategies.
- Conduct tours of the grounds of the community and show apartments to prospective residents.
- Sell the community over the phone/internet to convert leads to on-site tours.
- Greet all individuals that enter the leasing office in a friendly and professional manner.
- Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community.
- Apply product knowledge to prospective residents' needs by effectively communicating features and benefits.
- Represent the company in a professional manner at all times.
- Develop and maintain professional relationships with prospective and current residents.
- Managed maintenance requests and follow-ups to ensure resident satisfaction and timely resolution of issues.
- Handle resident calls and in-person concerns.
- Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws.
- Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork.
- Collect and process rental payments.
- Facilitate the move-in and move-out process.
- Maintain property records.
- Processed payroll for staff, ensuring accurate calculations and timely distribution.
Campus Executive Director
Prestige Care, Inc.
Enumclaw, WA
06.2020 - 05.2021
- As Campus Director I provide Multi-site long term care management for two communities with a capacity of 106 residents.
- Successfully developed and maintained a Covid Compliant program resulting in NO POSITIVE COVID CASES in Memory care unit since onset of the pandemic in our memory care unit and only 3 cases during initial onset in the Assisted Living unit.
- Oversaw operations, trained, coached, counseled, and evaluated performance of team.
- Supervised 50+ teammates directly and indirectly to ensure operational efficiency.
- Managed budget oversight and conducted variance reporting.
- Administered daily, weekly, and monthly tasks to support operations.
- Built strong relationships with families and residents to foster a supportive community. with licensing entities, families, and residents.
Executive Director
River's Edge Assisted Living, LLC
Yuma, AZ
02.2019 - 09.2019
- Secured licensure for new assisted living community catering to seniors with limited funding, ensuring compliance with Arizona and federal regulatory guidelines.
- Coordinated with the Arizona Department Of Health Services, Facility Owners, and Northstar Senior Living Management to gain the initial licensure for the facility.
- Managed the facility through initial licensing and establishment in the community as a new assisted living Facility serving seniors utilizing Private Payment, Arizona Long Term Care Services and/or Aid and Attendance funding through the VA.
- Developed and implemented policies, procedures, and training programs; established emergency protocols, defined job descriptions, and recruited initial management team.
- Recruited and trained the management team to ensure operational readiness.
- Developed assessments, admission, and ISP packets for new residents compliant to Arizona State regulatory guidelines.
- Oversaw facility budget to align with operational needs and regulatory requirements.
Executive Director
Casa de Rosa Leasing, LLC
Albuquerque, NM
03.2017 - 01.2019
- Managed the day-to-day facility operations through solid leadership, frugal budgeting, provision of resident care needs, community outreach, marketing and census improvement of assisted living facility.
- As a provider serving individuals with Medicaid Waiver funding, I developed a system to ensure those residents maintained their funding status while working with a biller to timely bill services resulting in consistent receivables.
- Supervised 30-35 team members, fostering collaboration with regulatory departments, discharge planners, rehabilitation social workers, and third-party insurance care coordinators to enhance Casa de Rosa's presence in Albuquerque.
- Redefined staffing schedules and duties to facilitate equitable coverage while significantly reducing over time and team burn out to meet resident needs and ensure regulatory compliance.
- Established cost-conscious purchasing culture by reviewing and terminating underperforming vendor contracts, optimizing resource allocation.
- This resulted in a reduction of overall costs of food and supplies in dietary, administration, housekeeping, maintenance, and resident non-billable.
- By utilizing strategic purchasing as opposed to maintaining costly vendor contracts out of convenience.
- Resolved issues raised by residents, families, and agencies swiftly.
- Documented concerns and investigated issues according to ALF regulations and facility policy.
- During my first month of employment with Casa de Rosa the facility received results from the NM Department of Health for a survey completed in January of that year.
- Through collaboration with the team, development and training of systems and procedures, the team and facility received a 100% clearance of all 62 deficiencies.
- Implemented quarterly 'Family and Friend's' events and community outreach initiatives, increasing facility census from 31 residents in June 2018 to 45 residents by December 2018.
Clinic Administrator
Molina Healthcare
Sacramento, CA
06.2015 - 12.2016
- Providing quality compassionate leadership of Primary Care medical facility serving individuals and families covered by government healthcare programs with a daily census of up to 80+ patient visits.
- Utilizing collaborative relationship building skills to supervise up to 34 Team Members including 6 Providers, LVN's, MA's, Referral Coordinators, Imaging specialist, and Receptionists.
- Monitored operational metrics to ensure ongoing adherence to internal and CMS protocols, and Molina Healthcare mission.
- Cultivated culture of customer service excellence through implementation of targeted leadership strategies, enhancing patient satisfaction.
- Developed workflow to reduce Provider and MA stress load during high volume patient attendance.
- Overhauled processes to reduce 'No Show' rates, improving patient attendance and clinic efficiency.
- Resolved member requests, such as prescription refills and accessibility issues, through effective communication and support.
- Collaborated with the team to reorganize patient load evenly between providers.
- Overhauled Team schedules to facilitate equitable clinic coverage while significantly reducing over time and adhering to hours of operation resulting in Providers and Team regularly leaving on time.
- Met Epic (EMR System) front office registration training goals as 1 of 8 company wide to score 100% on final test.
- Increased average daily census from 60 to 80 patient visits daily within six months of hire.
- Collaborated with the Community Outreach Coordinator to successfully provide 7 community outreach events during a 90-day period.
- Achieved HEDIS metrics by collaborating with clinic team and mentoring cultural change to prioritize member health maintenance needs.
Facility Administrator
DaVita HealthCare Partners, Inc
Lodi, CA
12.2012 - 05.2015
- Increased average census from 73% to 98% (clinic record) within one year of hiring.
- Brought performance at 21-chair hemodialysis clinic with daily patient caseload of 60+ into company compliance.
- Supervised up to 20 team members including RNs, Patient Care Technicians, Social Workers, Dietitians, Biomedical Technicians, Reuse Technicians, and Receptionists.
- Monitored operational metrics to ensure adherence to internal and CMS protocols while achieving QA, risk management, financial, and patient care goals.
- Developed and controlled annual budget.
- Reviewed admission/discharge procedures and implemented strategy with DaVita's Guest Services support, filling chair vacancies during patient vacations.
- Completed annual staff recertification as mandated by California DPH, Life Safety, and Community Care Licensing.
- Spearheaded central venous catheter (CVC) reduction initiatives, contributing to improved patient outcomes.
- Overhauled processes for access placement and removal, guaranteeing both tasks were completed within 90 days and 120 days (respectively); new methods enabled the team to lower CVC rate by 8% in one month and realize CMS-acceptable rate of
- Collaborated with staff to reorganize placement of patients with CVCs throughout the day vs. previous system of scheduling them all during final shifts, resulting in 14% decrease in employee overtime.
- Met tight corporate budget goal for FY2013, leading to team bonus.
Area Director/Qualified Mental Retardation Professional
RCCA Services
Woodland, CA
08.2008 - 11.2012
- Recruited by Executive Director based on outstanding support provided to RCCA Services as Community Services Liaison at Valley Mountain Regional Center.
- Oversaw 100-150 Facility Managers, QMRPs, and other personnel responsible for the 24/7 care of 100+ medically fragile and intellectually disabled adults in 27 intermediate care facilities and 4 day-programs (ICF/DD-N and ICF/DD-H).
- Ensured regulatory compliance and prepared for surveys by overseeing relationships with medical community and government agencies.
- Maintained 93%+ census in all facilities and received zero CMS condition of participation notices throughout tenure.
- Recorded zero deficiencies on state annual and Life Safety surveys for one facility in 2012.
- Administered budgets, hired and trained staff, and designed operational policies and best practices to enhance facility management.
- Developed pilot program for transferring high-risk patients from Alaska to California, addressing placement challenges in local non-lockdown facilities.
- Through close audit of medical supply prices, uncovered $23K overcharge in 2011 and negotiated refund as well as 10% reduction in catalog costs for all facilities; delivered forecasted savings of $16K for the same supplies in 2013.
Community Services Liaison
Valley Mountain Regional Center
Stockton, CA
06.2004 - 04.2007
- Managed caseload of 100+ vendors providing various services for adult residential care facilities, group homes, small family and foster family homes, and supported living, independent living, and day programs.
- Ensured program adherence to Life Safety and Title 22 regulations through comprehensive oversight.
- Conducted regulatory compliance evaluations, investigations, research, and consultation.
- Provided technical support and developed QA monitoring and reporting tools to enhance program compliance.
- Delivered ongoing training and CEU assistance.
- Participated in policy/procedure development.
- Aided RCCA Services with bringing one of their day programs into compliance within 6 months.
- Developed day program survey and audit preparation tools to streamline evaluation processes.
Education
Compliance Diploma - Low Income Housing Tax Credits (LIHTC)
Housing Credit College
Middleton, WIBachelor of Arts - Psychology
Chapman University
Oak Harbor, WAGeneral Studies (AA) -
Skagit Valley College
Mount Vernon, WASkills
- QA Monitoring
- Communication skills
- Regulatory Compliance
- Solid Presentation and Public Speaking
- Financial statement preparation
- Risk Management
- Microsoft Excel
- Microsoft Word
- Budget Administration
- Program Management
- Section 8
- Recruiting
- Data management
- Audit/Survey Preparation
- Managed Care
- Landlord-tenant law
- Management
- HIPAA
- Organizational skills
- Administrative Experience
- Social Work
- Medical Records
- Project Management
- Office Management
- Property Management
- Microsoft Powerpoint
- Epic
- Developmental Disabilities Experience
- Employee Orientation
- Windows
- Technical Proficiency
- Productivity software
- Policy & Procedure Development and Training
- Motivational interviewing
- Time management
- Metrix Analysis & Reporting
- Multi-Site Supervision
- Fair Housing Regulations
- Purchasing
- Team motivation (leadership skill)
- LIHTC
- Program Development
- Leadership
- Filing
- Lean
- Yardi
- Customer service
- Healthcare Management
- Negotiation
- HEDIS
- Team management
- Operations Management
- Resident & Family Relations
- Case Management
- Marketing
- Strategic Planning
- Process Improvement
- Memory Care
Certification
- Site Compliance Specialist (SCS), 05/01/20, Present
- QMHP Certification, 01/01/01, Present
Timeline
Community Manager
Asset Living West/FPI Management
04.2023 - Current
Community Manager
DMCI
05.2021 - Current
Campus Executive Director
Prestige Care, Inc.
06.2020 - 05.2021
Executive Director
River's Edge Assisted Living, LLC
02.2019 - 09.2019
Executive Director
Casa de Rosa Leasing, LLC
03.2017 - 01.2019
Clinic Administrator
Molina Healthcare
06.2015 - 12.2016
Facility Administrator
DaVita HealthCare Partners, Inc
12.2012 - 05.2015
Area Director/Qualified Mental Retardation Professional
RCCA Services
08.2008 - 11.2012
Community Services Liaison
Valley Mountain Regional Center
06.2004 - 04.2007
Compliance Diploma - Low Income Housing Tax Credits (LIHTC)
Housing Credit College
Bachelor of Arts - Psychology
Chapman University
General Studies (AA) -
Skagit Valley College