Intell J Thelusnor
Kent,WA
Summary
Talented Auto Body Painter who is able to utilize technology to expertly match colors and create a professional result. Adept at doing jobs of all sizes, using old and new equipment to get the job done and meeting customer deadlines. Specializes in new and old vehicles of any type. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cabin Services Lead Agent
INTELL J THELUSNOR
17801 Pacific Hwy S, Door Mt 5014 T
10.2023 - Current
- Championed initiatives aimed at enhancing employee engagement, resulting in higher overall job satisfaction levels for the team.
- Developed successful sales strategies for increased revenue and customer satisfaction.
- Effectively managed complex client issues, working closely with all stakeholders to reach a satisfactory resolution.
- Trained new hires on company policies, procedures, and best practices, ensuring consistent service quality across the team.
- Managed a team of agents, providing guidance and support to achieve performance goals.
Auto Painter
Infotep
Santiago de los Caballeros
11.2022 - 05.2023
- Was the only paint technician allowed to work on municipal and fleet vehicles
- Developed several innovative ways to match colors outside of using computer programs
- Maintained a very high customer satisfaction level for all work performed
- Put in charge of cleaning and maintaining all auto body painting equipment
- Developed an effective system for ordering materials necessary to complete projects
- Maintained a reputation for being able to paint special patterns on vehicles that brought in more revenue.
Customer Service - Management
Nostalgie
Port Margot, Haiti
06.2015 - 11.2022
- A self-motivated professional with over 8 years' experience in the customer service industry
- Excellent organizational and communication skills contribute to high levels of efficiency and productivity
- Proven track record in resolving complex customer issues and implementing workable solutions
- A strong sense of urgency ensures customer satisfaction and improved customer retention levels
- The ability to assimilate information quickly facilitates in-depth product knowledge and the provision of outstanding customer service
- Verified achievement of performance benchmarks in all areas.
Education
Bachelor of Science - Medicine (Pre-Medicine)
UTESA
SANTIAGO DE LOS CABALLEROSNo Degree - SPANISH LANGUAGE
ISLA
SANTIAGO DE LOS CABALLEROS04.2019
Skills
- Strong command of all color matching methods and software
- Able to create specialized designs
- Can work on any type or make of vehicle
- Excellent body repair skills
- Enjoys being part of a good team
- Dedicated to giving the customer professional results
- Decision-making capabilities
- Negotiation Techniques
- Task Delegation
- Compliance Management
- Positive Attitude
- Problem-solving skills
Certification
Vehicle Painting, Infotep
Languages
French
Native or Bilingual
Spanish
Full Professional
English
Professional Working
Timeline
Cabin Services Lead Agent
INTELL J THELUSNOR
10.2023 - Current
Auto Painter
Infotep
11.2022 - 05.2023
Customer Service - Management
Nostalgie
06.2015 - 11.2022
Bachelor of Science - Medicine (Pre-Medicine)
UTESA
No Degree - SPANISH LANGUAGE
ISLA