Inti Valenzuela

Forklift operator, warehouse manager,receiving all new shipments on a daily basis, overseeing employees, parts counter, filling all orders technicians request at counter or over the phone and emails. Inspecting and approving the quality quantity of good received and ship out. Maintaining computerized administration, stock inventory and retrieved system. Communicating and interacting

with clients, vendors, and customers. Improved customer satisfaction by addressing and resolving complaints promptly. Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Recommended products that met customer needs, emphasizing quality and usefulness.
• Maintained stock and replenished workstation products.
• Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
• Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.

• Completed on-time deliveries by choosing best and most efficient routes.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Delivered packages to customer doorsteps and business offices.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Fostered positive working relationships with regular customers.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Completed on-time deliveries by choosing best and most efficient routes
• Assisted warehouse staff with tasks during downtime
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order

• Negotiated contracts and product prices by collaborating with vendors and developers.
• Built relationships with clients to establish new contracts.
• Managed and analyzed budgets, P&L, balance sheets and sales reports.
• Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
• Built relationships with customers and community to establish long-term business growth.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Directed dispatching, routing and tracking of 4 fleet vehicles.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Closely monitored dispatch board to triage and prioritize over multiple daily calls.
• Directed dispatching, routing and tracking of 5 fleet vehicles.
• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
• Directed investigations to verify and resolve customer or shipper complaints.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.

• Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
• Assisted customers in finding appropriate parts promptly.
• Researched vehicles and parts via physical catalogs and electronic means.
• Ordered parts from various distributors to fulfill demands.
• Conducted cash handling, credit card transactions and register closeout at end of business day.
• Organized parts storage and stocked inventory according to established guidelines.
• Maintained clean and neat parts counter and sales floor.
• Stocked and managed stock of parts.
• Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Inspected parts for defects, removing damaged parts and replacing with new ones
• Reached out to vendors outside usual network to find parts not available from traditional sources
• Oversaw team of 6 employees
• Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
• Stocked and managed stock of parts
• Delivered merchandise to business locations for use in automotive repairs or direct sales
• Researched vehicles and parts via physical catalogs and electronic means

• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
• Explained charges, fees, terms of sales and service agreements to over 60 customers daily.
• Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
• Reached out to customers to offer assistance with account and service issues, as well as propose new service choices.
• Described product highlights and benefits to help guide purchasing decisions.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Resolved concerns with products or services to help with retention and drive sales.
• Wrote and proofed orders to reflect proper pricing and discounts.
• Recommended and upsold new products, resulting in 20% increase in revenue.

• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Maintained inventory of repair supplies and ordered parts.
• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Performed routine oil changes, tire rotations and headlight/taillight installations.
• Completed necessary repairs and took vehicles for test drives to verify soundness.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations
• Performed routine oil changes, tire rotations and headlight/taillight installations