Intioz Shaik
New Jersey, USA
Summary
Dynamic Hospitality Professional with over 5+ years of experience delivering 5-star service to UHNWIs and global luxury brands. Expert in VVIP guest relations, personal assistance, and private household operations with a commitment to absolute discretion. Recently earned an MS in Business Analytics, bringing a tech-savvy edge to traditional service by using digital tools to manage budgets, operate smart-home systems, and simplify daily schedules.
Overview
7
7
years of professional experience
Work History
Butler/Personal assistant
UHNWI
Mumbai & Gujarat
01.2021 - 01.2023
- Managed daily household operations to ensure seamless service delivery across activities.
- Coordinated planning and execution of private gatherings and celebrations.
- Oversaw inventory management and procurement of household supplies and provisions.
- Anticipated needs and preferences to provide personalized services to family members.
- Maintained confidentiality and discretion in all household matters to foster trust.
- Supervised and trained junior staff, creating a professional household team.
Butler
St Regis saadiyat Island
Abu Dhabi
09.2019 - 01.2021
- Delivered exceptional personalized service to guests throughout their stay.
- Anticipated guest needs and preferences to enhance their experience.
- Coordinated with staff to ensure seamless service across various departments.
- Assisted guests with reservations, transportation, and special requests.
- Managed dining arrangements, ensuring timely and accurate service delivery.
- Trained new staff on service standards and hotel protocols.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
Guest Relations Associate
Marriott
Hyderabad
05.2018 - 05.2019
- Welcomed guests, delivering exceptional customer service during check-in and check-out.
- Coordinated with housekeeping and maintenance to guarantee room readiness for arrivals.
- Managed guest feedback, resolving complaints efficiently to enhance satisfaction levels.
- Conducted follow-ups with guests to ensure needs were met throughout their stays.
- Trained new associates on guest service standards and operational procedures.
- Monitored lobby activity to uphold safety regulations consistently.
- Participated in staff meetings to strategize on improving customer satisfaction ratings.
Intern
Park Hyatt
Goa
11.2015 - 04.2016
- Assisted in daily operations of guest services department.
- Organized and maintained inventory of hotel supplies and amenities.
- Helped prepare rooms for VIP guests according to hotel standards.
- Prepared reports summarizing project progress and results for management review.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
Master of Science - Business Analytics
Saint Peters University
New Jersey, United States05-2024
Diploma - Global Hospitality Management Development Program
INLEAD
Gurugram, India12-2017
Bachelor of Science - Hotel Management
Regency College
Hyderabad, India05-2017
Skills
- Estate and luxury operations
- VVIP guest relations
- Staff leadership
- Confidentiality and discretion
- Travel arrangements
- Time management
- Event coordination
- Technology proficiency
- Housekeeping management
- Fine dining service
- Technical literacy
- Collaboration tools
- Microsoft Office and Google Workspace
- Digital operations
- Corporate communication
- Budgeting and financial reporting
- Standard operating procedures
Timeline
Butler/Personal assistant
UHNWI
01.2021 - 01.2023
Butler
St Regis saadiyat Island
09.2019 - 01.2021
Guest Relations Associate
Marriott
05.2018 - 05.2019
Intern
Park Hyatt
11.2015 - 04.2016
Master of Science - Business Analytics
Saint Peters University
Diploma - Global Hospitality Management Development Program
INLEAD
Bachelor of Science - Hotel Management
Regency College