Intisar Hempfield
Brandon,FL
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
9
9
years of professional experience
Work History
Patient Scheduling Coordinator
Tampa Family Health Center
09.2022 - 05.2023
- Patient Scheduling Coordinator/ Appointment
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Epic system to schedule patients.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Answered phone calls and messages for 30 physician, medical facility, scheduling appointments, and handling patient inquiries.
CSR / Data Entry Clerk
Li's Apparel
09.2021 - 02.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Customer Service Rep/ Call Center
Randstand Temp Service
08.2021 - 09.2021
- Short term Customer Service position
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Accounts Payable Clerk/Human Resources Assistant
Jackson Cleaning Services
12.2019 - 07.2021
- Processed payroll & Invoices
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
Data Entry Clerk
Select Staffing Agency
02.2020 - 06.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
Customer Service Specialist / Appointment Setter
Barbizon Modeling Agency
06.2016 - 12.2019
- Reviewed account and service histories to identify trends and issues.
Customer Service Associate
Convergys Corporation
06.2014 - 04.2017
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
Education
High School Diploma -
Free Living Center
Tampa, FL07.2018
Associate of Science - Human Services
ST PETERSBURG COLLEGE
Tampa, FL06.2026
Skills
- Customer service
- Title Processing
- Accounts Receivable
- 10 Key Data Entry
- Data Entry
- CRM System
- Call center
- Inbound and outbound calls
- Appointment setter
- Sales and upsells
- Microsoft Word
- Order Entry
- Patient confidentiality
- Healthcare industry understanding
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Medical terminology knowledge
- Calendar Management
- HIPAA Compliance
- Patient Scheduling
Timeline
Patient Scheduling Coordinator
Tampa Family Health Center
09.2022 - 05.2023
CSR / Data Entry Clerk
Li's Apparel
09.2021 - 02.2022
Customer Service Rep/ Call Center
Randstand Temp Service
08.2021 - 09.2021
Data Entry Clerk
Select Staffing Agency
02.2020 - 06.2021
Accounts Payable Clerk/Human Resources Assistant
Jackson Cleaning Services
12.2019 - 07.2021
Customer Service Specialist / Appointment Setter
Barbizon Modeling Agency
06.2016 - 12.2019
Customer Service Associate
Convergys Corporation
06.2014 - 04.2017
High School Diploma -
Free Living Center
Associate of Science - Human Services
ST PETERSBURG COLLEGE
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