Summary
Overview
Work History
Education
Skills
Timeline
Generic

INTUNIA FAMBRO

Mableton,GA

Summary

Professional with comprehensive knowledge in court administration and legal procedures. Proven track record in managing court operations, ensuring accuracy in documentation, and facilitating efficient case flow. Strong focus on team collaboration, adapting to changing needs, and delivering reliable results. Skilled in conflict resolution, legal research, and maintaining confidentiality. Recognized for leadership, organizational abilities, and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Court Clerk Supervisor

Fulton County Superior Court
06.2022 - Current
  • Supervised daily operations of court clerks, ensuring compliance with legal procedures and policies.
  • Streamlined case management processes, improving workflow efficiency and reducing processing times.
  • Trained and mentored new staff on court systems and documentation standards.
  • Developed scheduling protocols for court hearings, optimizing resource allocation and minimizing conflicts.
  • Coordinated communication between judges, attorneys, and court personnel to facilitate case progress.
  • Managed confidential information securely, adhering to privacy regulations and ethical standards.
  • Maintained strict confidentiality of sensitive information, ensuring compliance with legal regulations.
  • Managed a diverse team of court clerks, fostering an inclusive work environment.
  • Organized training sessions for staff, enhancing their knowledge of court procedures and policies.
  • Collaborated with judges and attorneys to ensure timely processing of legal documents.
  • Monitored staff performance, providing constructive feedback and coaching when needed.
  • Developed procedural manuals for new hires, expediting their onboarding process.
  • Improved customer service by providing guidance and support to court visitors.
  • Supervised and trained court clerks, resulting in increased productivity and accuracy.

Customer Service Representative

Delta Dental Insurance
06.2018 - 03.2022
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed high volume of calls while maintaining professionalism and accuracy.
  • Implemented feedback mechanisms to identify service improvement areas.
  • Trained new representatives on company policies and effective communication techniques.
  • Developed training materials that improved onboarding effectiveness for new hires.
  • Mentored junior staff, fostering a supportive learning environment and improving team performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Created and maintained detailed database to develop promotional sales.
  • Identified and resolved discrepancies and errors in customer accounts.

Support Manager

Walmart
08.2006 - 05.2018
  • Led cross-functional teams to enhance customer support processes and improve service delivery.
  • Developed training programs that increased staff proficiency in customer service tools and systems.
  • Streamlined communication channels between departments, boosting response times for customer inquiries.
  • Implemented feedback mechanisms to identify areas for service improvement, enhancing overall customer satisfaction.
  • Analyzed support metrics to drive strategic initiatives aimed at reducing escalations and improving resolutions.
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Coached employees through day-to-day work and complex problems.
  • Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
  • Prepared employee schedules for maximum coverage during key hours.
  • Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Implemented knowledge base for common customer issues, significantly reducing resolution times.
  • Optimized staffing schedules to ensure coverage during peak times, maintaining high service levels.
  • Organized and led training sessions to keep team updated on new technologies and support protocols.
  • Developed comprehensive training programs for new support staff, ensuring high levels of customer service.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
08-2025

High School Diploma -

C.L. Harper High
Atlanta, GA
06-1993

Skills

  • Document processing
  • Court procedures
  • Strong leadership
  • Scheduling coordination
  • Customer service
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Office management
  • Documentation review
  • Computer literacy
  • Professionalism

Timeline

Court Clerk Supervisor

Fulton County Superior Court
06.2022 - Current

Customer Service Representative

Delta Dental Insurance
06.2018 - 03.2022

Support Manager

Walmart
08.2006 - 05.2018

Bachelor of Science - Criminal Justice

Southern New Hampshire University

High School Diploma -

C.L. Harper High

Similar Profiles

CREATE PROFILE