Ioan Pugh
Merthyr Tydfil,Mid Glamorgan
Summary
Motivated and enthusiastic, hardworking individual with a degree in Law and Criminology from Swansea University. Strong focus and passion with valuable experience in retail, customer service, and education industries. Bilingual, educated in Welsh until college, providing excellent communication skills. Thrives on being active and enjoys participating in individual and team sports activities. Young professional eager to immerse myself in the working world, excited to acquire new skills and embrace opportunities for growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Classroom Assistant
Maesgwyn Special School
01.2023 - Current
- Since January 2023 I have been working as a classroom assistant at a Special Needs School. I have thoroughly enjoyed having responsibility to care for vulnerable students both on and off school site. I have thrived in building positive relationships with both pupils and staff.
- Provided 1:1 support to students with Maths, Science and English.
- Helped teachers plan engaging activities and create level-appropriate teaching materials.
- Maintained excellent student relationships by providing ongoing support.
- Assisted teachers with planning, organisation and execution of 2 school events, trips and activities, 3 night stays at Glan Llyn Urdd campus in Bala. As well as taking a team of KS3/4 students to compete in a football tournament.
Customer Service Agent
Sitel UK
10.2021 - 11.2022
- Built relationships with customers / colleagues remotely.
- Offered clients product advice, increasing customer satisfaction.
- Consistently went extra mile to achieve customer satisfaction.
- Upheld privacy and security requirements established by national legislation.
- Coached junior colleagues to deliver first class customer service.
- Built meaningful connections with customers to promote customer loyalty.
Customer Service Assistant
Lidl
08.2021 - 09.2021
- Stocked and rotated inventory regularly.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Built rapport with customers through courteous and professional communications.
Bar Staff / Waiter
Pant Cad Ifor Inn
07.2020 - 09.2020
- Greeted new customers, answered initial questions and took drink orders.
- Delivered exceptional, friendly and fast service.
- Added special garnishes and other finishing touches to dishes prior to serving.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
Stockroom Assistant
Matalan
09.2017 - 08.2018
- Reorganised stock in order to maintain optimal efficiency of warehouse space.
- Arranged and sorted stock into clear, well-organised order, enabling quick, easy product retrieval.
- Organised stock neatly and arranged logical product placement, while ensuring accurate labelling.
Education
Bachelor of Arts - Law and Criminology
Swansea University
A-Levels - Law, Geography, History
Merthyr College
GCSEs -
Ysgol Gyfyun Gymraeg Rhydywaun
Skills
- - Able to remain focused while working accurately and effectively, completing multiple tasks at hand
- - Ability to take on responsibilities given to me by co-workers while also being able to delegate responsibilities to others if necessary
- - Working as a group with people remotely to ensure targets are met
- - While at college and University I have had to communicate effectively with people from a broad range of ages
- helping out at football camps has helped to develop my communication and understanding with younger people
Working Under Pressure:
Teamwork:
Good communication skills:
- - Able to communicate clearly and efficiently with others I can politely and happily communicate with both co-workers and customers, whether on the phone or in person
- - Fluent in both English and Welsh
- - While working within roles I have previously worked on many occasions I have had to act with compassion and patience to help pupils / customers with issues they may have while also helping them to feel comfortable and relaxed
- - I pride myself on being able to pick up new skills quickly, I am always looking to expand my range of skills and apply myself with the best of my ability to adapt to new situations
Bilingual:
Patience and compassion:
Flexible / Quick Learner:
Accomplishments
Duke Of Edinburgh Bronze Award:
- In 2016 I completed the bronze Duke of Edinburgh award. This entailed 4 weeks volunteering and learning new skills, followed by an expedition including a night's camping.
Movember Charity:
- During the month of November over the past few years I have completed various running / walking challenges with friends to raise money for a great cause.
2021/22 - ran 100 Miles during month of November, raised £300 individually.
2023 - ran 60km during month of November and completed Welsh three peaks, raised £1,800 as part of a team.
Certification
Duke of Edinburgh Bronze Award.
Education
other,other,other
Timeline
Classroom Assistant
Maesgwyn Special School
01.2023 - Current
Customer Service Agent
Sitel UK
10.2021 - 11.2022
Customer Service Assistant
Lidl
08.2021 - 09.2021
Bar Staff / Waiter
Pant Cad Ifor Inn
07.2020 - 09.2020
Stockroom Assistant
Matalan
09.2017 - 08.2018
A-Levels - Law, Geography, History
Merthyr College
GCSEs -
Ysgol Gyfyun Gymraeg Rhydywaun
Bachelor of Arts - Law and Criminology
Swansea University
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