Ioana Ivanciu
Maspeth,NY
Summary
Excelling at AMP’D UP Personal Training. I was consistent with promoting gym services, fostering a positive and welcoming environment. I managed front desk operations, provided exceptional customer service, addressed member inquiries including member check-ins, customer services, and transaction processing. I maintained a clean and organized workspace. Assisted with administrative tasks and promoted gym services to enhance the overall member experience.
Overview
1
1
year of professional experience
Work History
Gym Front Desk
AMP’D UP Personal Training
01.2024 - 09.2024
- Greeted and assisted members and guests at the front desk, providing excellent customer service and addressing inquiries.
- Managed member check-ins, membership renewals, and day pass sales, ensuring accurate and efficient transactions.
- Handled phone calls and emails, scheduling appointments and responding to inquiries regarding gym services and policies.
- Maintained a clean and organized front desk area, including restocking supplies and managing lost and found items.
- Coordinated with gym staff to address and resolve member issues or concerns promptly.
Education
Broward College
Fort Lauderdale, FLSkills
1 Customer Service: Providing a welcoming experience, addressing member inquiries, and resolving issues effectively
2 Administrative Skills: Managing check-ins, membership renewals, scheduling appointments, and handling cash and credit transactions
3 Communication: Clear and professional verbal and written communication with members and staff
4 Multitasking: Handling multiple tasks simultaneously, such as answering phones while assisting members at the desk
5 Problem-Solving: Quickly addressing and resolving member concerns or complaints
6 Attention to Detail: Ensuring accurate data entry, managing records, and maintaining a tidy front desk area
7 Sales and Upselling: Promoting memberships, personal training sessions, and gym services effectively
8 Technical Proficiency: Using gym management software, point-of-sale systems, and other relevant technology
9 Team Collaboration: Working effectively with gym staff to enhance member experience and support overall operations
Languages
French
Native or Bilingual
Spanish
Professional Working
Romanian
Limited Working
English
Native or Bilingual
Timeline
Gym Front Desk
AMP’D UP Personal Training
01.2024 - 09.2024
Broward College
Similar Profiles
Cynthia PerkinsCynthia Perkins
Owner/Head Personal Trainer at Elevate Personal TrainingOwner/Head Personal Trainer at Elevate Personal Training
Colin GeraghtyColin Geraghty
Personal Trainer at Alloy Personal TrainingPersonal Trainer at Alloy Personal Training
Dorsena KoonceDorsena Koonce
Founder and Certified Personal Trainer at DK Personal TrainingFounder and Certified Personal Trainer at DK Personal Training
Sydney O'DonnellSydney O'Donnell
Staff Assistant - Tech Ops at American AirlinesStaff Assistant - Tech Ops at American Airlines
Giselle Flores AlvaradoGiselle Flores Alvarado
Agency | Internship at Department Of EducationAgency | Internship at Department Of Education