Ioana Marsiello
Fort Lauderdale,FL
Summary
Results-driven professional with a decade of experience driving training, workflow development, and compliance initiatives in healthcare, education, and corporate environments. Skilled in implementing learning tools, streamlining processes, and overseeing projects that optimize team productivity and align with organizational objectives. Recognized for fostering collaborative partnerships, adapting to changing requirements, and providing structured, effective support to teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Operations Liaison
Ross University School of Medicine
11.2023 - Current
- Led adoption of Medtrics training workflows, increasing platform usage by 40%
- Partnered with Clinical Chairs to revamp student workflows, reducing support emails by 11%
- Conducted post-accreditation reviews to identify gaps and initiate corrective strategies
- Managed SharePoint-based records for advisement and compliance audit readiness
- Supported training coordination and event logistics to align with accreditation standards
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Operations Consultant
Independent Contractor
07.2020 - 06.2023
- Designed custom sales onboarding for enterprise teams, accelerating learning curves
- Collaborated with marketing to maintain brand alignment in training and client materials
- Ensured seamless client communications and support throughout the fulfillment cycle
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Office Manager
Crystal Pharmatech Inc.
03.2018 - 05.2020
- Developed onboarding using Salesforce and Microsoft Teams, reducing ramp-up time by 30%
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Managed SOPs, vendor training sessions, and hiring logistics for 10+ new staff
- Supported BD and compliance teams by aligning training with strategic goals
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Business Owner, Co-founder
Ignite Advocates Inc.
06.2012 - 01.2018
- Led operational and compliance training for service and admin teams
- Built mentorship and development programs based on adult learning theory
- Implemented CRM tools and maintained staff training compliance
- Achieved 12% YoY revenue growth; exited after business scale-up
- Consulted with customers to assess needs and propose optimal solutions.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Master of Science - Education And Leadership
Walden University
Minneapolis, MN11-2025
Bachelor of Science - Pre-Law
Saint John's University
New York, NY01-1998
Skills
- Accreditation & Compliance Support
- E-learning Tools & LMS (Medtrics, Salesforce, Eloqua)
- Cross-functional Collaboration
- Process Optimization
- Training Program Design
- SOP Development
- Communication management
- Research proficiency
- Social media marketing
- Strategic communications
- Event coordination
- Adaptability and flexibility
- Project management
- Contact database management
Certification
- Microsoft Dynamics 365 Fundamentals (CRM), 2025
- Microsoft CRM System Administration, 2025
- Project Management with Microsoft Copilot, 2025
- NJ K–5 Teaching Certificate, NJ Board of Education, 2008
Timeline
Clinical Operations Liaison
Ross University School of Medicine
11.2023 - Current
Sales Operations Consultant
Independent Contractor
07.2020 - 06.2023
Office Manager
Crystal Pharmatech Inc.
03.2018 - 05.2020
Business Owner, Co-founder
Ignite Advocates Inc.
06.2012 - 01.2018
Master of Science - Education And Leadership
Walden University
Bachelor of Science - Pre-Law
Saint John's University
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