Hi, I’m
IOANA POTOAPEA
SHELBY TOWNSHIP,MI
Judge a man by his questions rather than his answers.
Voltaire
Summary
Results-driven entrepreneur with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful businesses and managing profitable operations. Determined Business Owner with commitment to excellence and more than 12 years of experience. Effective collaborator promoting great customer service and problem-solving skills.
Overview
13
years of professional experience
Work History
Fusion Marble & Granite, LLC Macomb, Michigan, Utica, MI
Small Business Owner
2009.01 - Current (15 years & 8 months)
Job overview
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used business software packages to maintain files and administrative records.
- Frequently studied market to keep abreast of new industry trends.
- Determined best courses of action for company based on regional market trends and demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Achieved financial savings through powerful cost reduction strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to customers, increasing customer loyalty 100%.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with builders and customers to build connections and nurture relationships.
- Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Worked flexible schedule and extra shifts to meet business needs.
- Evaluated trends to understand competitive environments and assess current strategies.
Fusion Photography LLC, Shelby Township, MI
Small Business Owner
2012.04 - Current (12 years & 5 months)
Job overview
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels up to 200%
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used business software packages to maintain files and administrative records.
- Frequently studied market to keep abreast of new industry trends.
- Determined best courses of action for company based on regional market trends and demands.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drafted invoices for completed work.
- Built loyal account base and long-term business relationships.
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned and uploaded photographs for publication.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Completed complex photo shoots at indoor and outdoor venues.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Experimented with different lighting effects to deliver unique images.
- Selected and set up appropriate props, backdrops and lighting.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Archived photographs on computers and servers.
- Inspected proofs to verify quality and determine needed adjustments and retouches.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
- Performed advanced computer processing of images for assignments.
- Adjusted, modified and networked photos using digital and computer manipulative applications.
- Directed wedding guests to pose for photographs.
- Prepared lights and flashes to be used with cameras.
- Calculated quotes for clients.
- Processed captured photographs according to processing standards.
Education
Coursera Online Courses , USA
Professional Certificate in UX Design from Google UX Design
2022.08 - Current (2 years & 1 month)
Liceul I.C. Dragusanu , Romania
High School Diploma
08.2004
University Overview
- 3.7 GPA
- Ranked in Top 5% of class
- Extracurricular Activities: Music Band, Dance team, Arts & Crafts
- Study Abroad: k-12 with a major in Language arts (Romanian)
- Participated in local Math, Biology and Eglish Olympiads (Romania)
SNHU
Bachelor of Arts from Graphic Design / UX Design
2022.11 - Current (1 year & 10 months)
Skills
- Records Organization and Management
- Finance and Accounting Oversight
- Administrative Management
- Business Growth and Retention
- Money Handling
- Office Supplies and Inventory
- Administering Social Media Accounts
- Google Ads
- Apple macOS
- Photographic Editing
- Market and Competitor Research
- Customer Relations
- Adobe Systems Adobe Photoshop
Languages
Romanian
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SNHU
Bachelor of Arts from Graphic Design / UX Design
2022.11 - Current (1 year & 10 months)
Coursera Online Courses
Professional Certificate in UX Design from Google UX Design
2022.08 - Current (2 years & 1 month)
Small Business Owner
Fusion Photography LLC
2012.04 - Current (12 years & 5 months)
Small Business Owner
Fusion Marble & Granite, LLC Macomb, Michigan
2009.01 - Current (15 years & 8 months)
Liceul I.C. Dragusanu
High School Diploma
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