Ioana Santos
Norwich
Summary
Motivated undergraduate student with strong communication and listening skills. Efficient at multitasking, a fast learner, and dependable. Capable of establishing and maintaining positive relationships in a work environment. Seeking opportunities to apply academic knowledge and gain hands-on experience that align with my major and concentration.
Overview
2
2
years of professional experience
Work History
Fast Food Crew Member
Jersey Mikes Sub's
02.2025 - Current
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Sales Associate
Marshalls
04.2023 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Biology
SUNY Oneonta
Oneonta05-2027
Skills
- Reliability and punctuality
- Strong communication skills
- Cash register operation
- Cleanliness and sanitation
- Efficient multitasking
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Relationship building
Timeline
Fast Food Crew Member
Jersey Mikes Sub's
02.2025 - Current
Sales Associate
Marshalls
04.2023 - 03.2025
Bachelor of Science - Biology
SUNY Oneonta
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