Ioane Nowell Chung

• Conducted routine inspections to identify equipment malfunctions and implemented corrective actions.
• Led team in troubleshooting and resolving technical issues to enhance operational efficiency.
• Mentored new technicians, fostering skill development and promoting best practices.
• Managed inventory control systems, ensuring accurate tracking of supplies and reducing waste.
• Improved overall equipment reliability through thorough preventive maintenance procedures.
• Enhanced team productivity by implementing efficient work schedules and processes.

• Operated and maintained tools and equipment in compliance with safety protocols.
• Assisted senior technicians in troubleshooting and diagnosing technical issues.
• Supported inventory management by tracking supplies and ensuring availability of essential components.
• Collaborated with team members to streamline workflows and enhance operational efficiency.
• Documented service reports detailing repairs, maintenance actions, and parts used for future reference.

Process Guide & Problem Solver (November 2021 - Present)

• Assisted Singles Managers and PA with heavy focus in Singles smalls, CW-1000, SmartPac
• Aided with staffing choices, Monitoring and delivering rates to Associates, motivating under performing associates to boost performance and quality metrics
• Helped minimize CPT risks by assisting problem solvers within the department. Helped PS's by chasing dwells, CPTS, working Tote Jackpot, IOL, check ins and also kickouts.
• Worked closely with PA monitoring performance metrics to meet and exceed daily production roles

• Installed and maintained fiber optic and coaxial cable systems in residential and commercial settings.
• Conducted site surveys to assess installation requirements and optimize cable routing.
• Trained new technicians on best practices for cable installation and equipment usage.
• Developed and maintained strong relationships with clients to enhance customer satisfaction levels.
• Streamlined workflows by implementing efficient project management techniques during installations.

• Coordinated and organized special projects relevant to new machine installations, conversions, slot machine moves, player tracking and slot signs.
• Conducted routine maintenance and troubleshooting on slot machines to ensure optimal performance. Also to verify compliance with gaming control.
• Wrote technical reports to describe and illustrate system operating characteristics, malfunctions and functional limitations. As well as Slot Machine "take ins" as well as payouts.