Ioannis Michaelidis
Canton,MA
Summary
Motivated and goal oriented individual prepared to take the next step in a financial services career. Experience in identifying opportunities to improve business flow while maintaining superior customer service.
Overview
10
10
years of professional experience
Work History
Workplace Planning Associate
Fidelity Investments
03.2023 - Current
- Engaging 401(k) participants into having in depth conversations about their future plans, needs, and goals.
- Building effective relationships and trust between participants and Fidelity by being an active listener and an efficient communicator.
Crew Member, Manager
S.P.Y Inc
01.2015 - 11.2022
- Participate in the operation and management of small business to achieve and maintain a high standard of food and beverage products as well as superior customer service
- Implemented new advertising methods to increase sales and maximize profits
- Allocated appropriate disbursement to top quality vendors
- Implemented health and safety protocols during COVID Pandemic by partnering with various delivery services (DoorDash, Uber Eats, GrubHub, etc.) while reinforcing store-wide health and safety protocols
- Have maintained track record of zero code violations during and after height of pandemic
- Negotiate rates and percentages that delivery services receive to ensure consistent profit margins
- Hire and train new employees on customer service skills, food and beverage preparation and operating POS system.
Cashier, Delivery Driver
Y.S.P
01.2014 - 01.2017
- Provided positive and efficient service in high volume shop
- Maximized sales, customer satisfaction and customer frequency
- Consistently recognized by management for dependability and positive attitude towards both staff and patrons
- Processed all transactions with attentiveness to potential promotions such as student discounts and seasonal deals.
Education
Bachelor of Arts and Science - Economics
Boston University
Boston, MADiploma - undefined
Canton High School
Canton, MASkills
- Proficient with Stata Software for Statistics and Data Science
- Microsoft Access/Google Form, Microsoft Excel/Google Sheets, Microsoft Word/Google Docs
Timeline
Workplace Planning Associate
Fidelity Investments
03.2023 - Current
Crew Member, Manager
S.P.Y Inc
01.2015 - 11.2022
Cashier, Delivery Driver
Y.S.P
01.2014 - 01.2017
Bachelor of Arts and Science - Economics
Boston University
Diploma - undefined
Canton High School
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