Jen Ollivierre
Teacher
San Antonio,TX
Summary
Dedicated and versatile educator with sales background and adept communication skill with proven ability to engage diverse audiences and convey complex concepts effectively. Eager to leverage teaching experience and strong writing skills to drive success in tech sales and contribute to team goals.
Overview
11
11
years of professional experience
Work History
Online ESL Teacher
VipKid Ltd
02.2020 - Current
- Consistently earned top ratings and positive feedback from students, showcasing exceptional teaching skills and the ability to adapt to diverse learning needs.
- Implemented personalized learning plans and ongoing progress assessments, contributing to a high student retention rate of 95%.
- Managed a Portfolio of 50+ clients and conducted regular check-ins, gathered feedback, and addressed concerns promptly, resulting in a 98% customer satisfaction rate.
- Utilized data analytics to identify high-demand time slots and tailored promotions, resulting in a 30% increase in student bookings within a six-month period.
Customer Service Representative
Piedmont Natural Gas Company
08.2023 - 01.2024
- Seamlessly integrated upselling into customer conversations, enhancing overall plan customization and revenue generation.
- Utilized consultative selling techniques to identify customer needs and position home protection plans as essential components of their overall utility service.
- Demonstrated an in-depth understanding of home protection plan features and benefits, contributing to a 25% improvement in sales conversion rates.
- Acted as a liaison between customers and relevant departments, ensuring timely resolution and maintaining a positive customer experience resulting in a 15% reduction in customer complaints.
Teacher
Carapan High School
08.2015 - 05.2017
- Planned and implemented implemented lesson plan formats that resulted in an 18% increase in student test scores.
- Developed and implemented behavior management system resulting in a marked decrease in class disruptions.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Managed 87 students and completed daily reports on attendance and performance.
Junior News Editor
IKTv
12.2012 - 02.2014
- Conceptualized, pitched, assigned and monitored over 100 stories from origination to publication.
- Reported to editor-In-chief about news articles for print, daily staff happenings and creation of company newsletter.
- Monitored breaking news for information on incidents, events and topics of interest to quickly assign coverage to staff.
- Interviewed sources and developed relationships with informants to obtain vital information for stories.
Education
Bachelor of Science - Data Analytics
Western Governors University
Salt Lake City, UT 05.2001 -
Associate of Arts - Communication Studies
St. Vincent Community College
St. Vincent And The Grenadines 05.2001 -
Skills
Timeline
Customer Service Representative
Piedmont Natural Gas Company
08.2023 - 01.2024
Online ESL Teacher
VipKid Ltd
02.2020 - Current
Teacher
Carapan High School
08.2015 - 05.2017
Junior News Editor
IKTv
12.2012 - 02.2014
Bachelor of Science - Data Analytics
Western Governors University
05.2001 -
Associate of Arts - Communication Studies
St. Vincent Community College
05.2001 -