Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jen Ollivierre

Teacher
San Antonio,TX

Summary

Dedicated and versatile educator with sales background and adept communication skill with proven ability to engage diverse audiences and convey complex concepts effectively. Eager to leverage teaching experience and strong writing skills to drive success in tech sales and contribute to team goals.

Overview

11
11
years of professional experience

Work History

Online ESL Teacher

VipKid Ltd
02.2020 - Current
  • Consistently earned top ratings and positive feedback from students, showcasing exceptional teaching skills and the ability to adapt to diverse learning needs.
  • Implemented personalized learning plans and ongoing progress assessments, contributing to a high student retention rate of 95%.
  • Managed a Portfolio of 50+ clients and conducted regular check-ins, gathered feedback, and addressed concerns promptly, resulting in a 98% customer satisfaction rate.
  • Utilized data analytics to identify high-demand time slots and tailored promotions, resulting in a 30% increase in student bookings within a six-month period.

Customer Service Representative

Piedmont Natural Gas Company
08.2023 - 01.2024
  • Seamlessly integrated upselling into customer conversations, enhancing overall plan customization and revenue generation.
  • Utilized consultative selling techniques to identify customer needs and position home protection plans as essential components of their overall utility service.
  • Demonstrated an in-depth understanding of home protection plan features and benefits, contributing to a 25% improvement in sales conversion rates.
  • Acted as a liaison between customers and relevant departments, ensuring timely resolution and maintaining a positive customer experience resulting in a 15% reduction in customer complaints.

Teacher

Carapan High School
08.2015 - 05.2017
  • Planned and implemented implemented lesson plan formats that resulted in an 18% increase in student test scores.
  • Developed and implemented behavior management system resulting in a marked decrease in class disruptions.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Managed 87 students and completed daily reports on attendance and performance.

Junior News Editor

IKTv
12.2012 - 02.2014
  • Conceptualized, pitched, assigned and monitored over 100 stories from origination to publication.
  • Reported to editor-In-chief about news articles for print, daily staff happenings and creation of company newsletter.
  • Monitored breaking news for information on incidents, events and topics of interest to quickly assign coverage to staff.
  • Interviewed sources and developed relationships with informants to obtain vital information for stories.

Education

Bachelor of Science - Data Analytics

Western Governors University
Salt Lake City, UT
05.2001 -

Associate of Arts - Communication Studies

St. Vincent Community College
St. Vincent And The Grenadines
05.2001 -

Skills

  • Salesforce
  • Timeline

    Customer Service Representative

    Piedmont Natural Gas Company
    08.2023 - 01.2024

    Online ESL Teacher

    VipKid Ltd
    02.2020 - Current

    Teacher

    Carapan High School
    08.2015 - 05.2017

    Junior News Editor

    IKTv
    12.2012 - 02.2014

    Bachelor of Science - Data Analytics

    Western Governors University
    05.2001 -

    Associate of Arts - Communication Studies

    St. Vincent Community College
    05.2001 -
    Jen OllivierreTeacher