IOKTING (Kathy) YAN

• Collaborated with Data Product stakeholders to define data virtualization strategy, customer-centric solutions, and roadmaps that align with corporate visions and adhesive to data governance policies and compliances.
• Designed data architect framework and streamlined workflow for cloud and on-prem solutions across disparate data sources by Starburst and Databricks.
• Acted a SME to coordinate 5 EIM teams (Data Engineering, Database Engineering, Cloud Engineering, Site Reliability Engineering, and Data Governance) to streamline the enterprise solutions for 10 Data Analytics teams.
• Launched Enterprise Information Management (EIM)'s first-ever Product-driven Outcomes Delivery Teams (ODTs), specifically leading Data Platform ODT's performance and outcomes.
• Led Data Platform & SRE teams away from traditional “IT tickets and tasks” focused mentality to instead build a product foundation that helps ODTs more effectively deliver business-level “Outcomes and Impacts”.
• Owned product vision and roadmap by discovering “Why” & “What”.
• Leaded architects and engineers to design “How” & “When”.
• Reported project progress, updates, and status to stakeholders and senior management in Weekly Business Review (WBR) for effective decision-making.
• Assisted Director to define Objectives Key Results (OKR) with business values.
• Facilitated cross-functional team projects to ensure product launches.

• Assisted Data Platform SRE & Cloud manager to closely monitor the process of Architecture Service Design (ASD), Enterprise Architecture Council (EAC), Architecture & Physical Diagrams, POC from scratch till approval.
• Managed SRE team members and kept track of different data project statuses.
• Led all Scrum ceremony meetings i.e., daily scrum, sprint planning, backlog grooming, retrospective.
• Created roadmap, groomed product backlog, and defined & prioritized user stories in Azure DevOps.
• Determined sprint goals and priorities, cleared blockers, and protected the team from interruptions.
• Facilitated cross-team issues internally and externally with vendors i.e., Databricks, Starburst, and Immuta.
• Authored of Business Impact Analysis (BIA) and Disaster Recovery Plan (DRP) to fulfill Business Continuity.

• Reported project status, updates, risks, and mitigation plans to product stakeholders.
• Owned the product backlog, user stories, process flow diagrams, and JIRA prioritization for release cycles.
• Helped large manufacturers gain control of their mold assets to achieve business continuity and success.
• Re-engined the business process and design workflow with stakeholders and technical.

• Collaborated with stakeholders to define Virtual Assistant Conversation AI and Chatbot requirements and look for improvement opportunities to drive maximum value from existing business process flow.
• Elevated and motivated performance of project team, ensuring scope was met, adhered to schedule, tasks were completed, and resources and training were sufficient.
• Managed projects throughout agile project life cycle, including project initiation, requirements, technical solution design, development, testing, implementation, and post-implementation review.

• Partnered with BI Engineer with data attributes and layout of Power BI report and real-time dashboard for daily outstanding report for operational and top management teams.
• Re-engineered business processes, strategizing ideas to optimize business operations utilizing solutions.
• Formed the design solutions with AI Engineer to achieve business innovation and transformation strategies.
• Reported project status, updates, risks, and mitigation plans to the Associate Director of IT Innovation.
• Managed 5 departments or messaging channels (SMS, Email, App Push Notification, Inbox Message, Letter) to create Kafka Producer, Consumer, API testing, and streamline Kafka and Twilio onboarding process.
• Hosted Scrum ceremonies and Solutions Workshops on behalf of IT Associate Director to understand client's processes, technology, and challenges globally.
• Facilitated with cross-team stakeholders, SMEs, and in-house & outsourced development teams to identify and resolve cross-team issues.
• Managed projects from initiative, design, approval, implementation, and backlog to final release.

• Acting as a contact point for Cathay Pacific IT Team between its subsidiary and outsourced project vendor.
• Developed customized AI solution plans and worked with different business SMEs and top management teams to deliver solutions.
• Oversaw and ensured project closure documents met airline requirements and International Air Transport Association (IATA) aviation global standards.
• Ensured Cloud data security aligned with Airport Authority (AA) requirements.

• Incorporated Chatbot and Live Chat in Insurance App with Microsoft development team.
• Assisted senior product manager in changing Printing Vendors seamlessly with 10 operation teams and delivery locations which involved different letter formats and applications, such as AS400, MCS, CPS, and WFI.
• Managed defective backlog and host defect triage meetings in management software JIRA.
• Assisted senior product manager in coordinating projects from business planning to successful implementation and benefits realization.
• Translated business processes into technical solutions to ensure alignment of understanding of requirements between business end users and IT development team.

• Supervised and managed over 5,000 energy accounts between third-party energy suppliers and clients.
• Managed 5 associates in Mexico outsourcing team to remain mentorship and provide a point of reference.
• Built an internal system re-calculation in CBMS/DBMS to rectify USD＄1 million billing errors for my clients.
• Complied and analyzed energy data to resolve supplier billing issues for energy savings.
• Collaborated with Sourcing team to achieve efficient energy budgeting.