Iola Carter
Memphis,TN
Summary
Dedicated customer service representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
16
years of professional experience
Work History
Caregiver/Personal Assistant
Private Family
Memphis, TN
12.2021 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Kept detailed track of household and maintenance inventory and schedules.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Transported children to and from school, activities and appointments.
Associate Sales and Service Consultant
Wayfair
08.2021 - 12.2021
- Provide customer satisfaction working towards efficiency metrics and issue resolution targets
- Use conflict management skills and maintain professional composure
- Navigated multiple computer systems, applications and utilized search tools to find information.
- Met deadlines, achieved goals and worked under pressure in dynamic environment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Clerk
War Logistics/mahle
Olive Branch, MS
04.2021 - 08.2021
- Completed a backlog of warehouse task using the SAP systems
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Reviewed order data to verify transactions and shipping dates.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Informed and supported business leaders through consistent communication and administrative support duties.
Pallet Jack Operator
Kelly services/Owens
Southaven, MS
12.2020 - 04.2021
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Conducted pre-shift safety inspection on material-handling equipment and notified supervisor of deficiencies.
- Transported products with electric pallet jack to prepare for shipping.
- Scanned boxes and tagging stock with warehouse labels.
- Stacked finished cases on pallets following customer specifications.
- Delivered products to correct dock area and shrink-wrapped palletized orders.
Supply Chain Associate II
IDEXX Laboratories
Memphis, TN
09.2019 - 10.2020
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Warehouse Associate
SMX Staffing/Iqor
Memphis, TN
07.2019 - 09.2019
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Supervisor, Customer Service, Bookkeeper, Payroll Clerk
Kroger Stores
Memphis, TN
02.2015 - 06.2019
- Researched and resolved time discrepancies.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Created plans to remedy financial discrepancies and reconcile issues with records.
- Diminished financial discrepancies and managed monetary transactions.
- Maintained and processed invoices, deposits and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Verified timekeeping records and handled any discrepancies with employees.
- Identified accounting errors by developing cross-referencing databases.
- Completed payroll for employees and maintained detailed records of procedures.
Collections Specialist
Account Control Technology
Dallas, TX
10.2014 - 11.2014
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
Warehouse Associate
New Breed Disney
Memphis, TN
10.2012 - 12.2012
- Responsible for customizing garments/engraving books
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Performed inventory control, such as counting and stocking merchandise.
- Operated PC and RF-based computer systems for inventory management.
Tax Preparer/ Clerical
Colbert/Ball Tax Service
Memphis, TN
01.2011 - 02.2012
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Offered clients recommendations to reduce tax liabilities.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Warehouse Associate
Helen of Troy
Olive Branch, MS
06.2010 - 12.2011
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Accounting Clerk, Customer Service, Supervisor
Kroger Stores
Memphis, TN
02.2005 - 09.2010
- Investigated and resolved internal accounting variances to keep records current.
- Prepared reports for upper management detailing key financial metrics
- Maintained compliance with company policies, objectives and communication goals.
- Identified individual employee's unique work styles and adapted management methods.
- Balanced reports to submit for approval and verification.
- Interviewed, hired and trained new employees for production positions.
Education
High school diploma - undefined
Craigmont High School
Skills
- Appointment Scheduling
- Bookkeeping and Basic Accounting
- Correspondence and Memos
- Calendar Management
- Video Conferencing Software
- Reports and Financial Statements
- Data Research and Compilation
- Multitasking and Organization
- Records Management Databases
- Administrative Support
- Document Filing and Retrieval
- Microsoft PowerPoint
- Household Management
- Oracle E-Business Suite Financials
- Attention to Detail
- Cash Management
- Goal Minded
- Confidentiality and Discretion
- File Maintenance
Timeline
Caregiver/Personal Assistant
Private Family
12.2021 - Current
Associate Sales and Service Consultant
Wayfair
08.2021 - 12.2021
Clerk
War Logistics/mahle
04.2021 - 08.2021
Pallet Jack Operator
Kelly services/Owens
12.2020 - 04.2021
Supply Chain Associate II
IDEXX Laboratories
09.2019 - 10.2020
Warehouse Associate
SMX Staffing/Iqor
07.2019 - 09.2019
Supervisor, Customer Service, Bookkeeper, Payroll Clerk
Kroger Stores
02.2015 - 06.2019
Collections Specialist
Account Control Technology
10.2014 - 11.2014
Warehouse Associate
New Breed Disney
10.2012 - 12.2012
Tax Preparer/ Clerical
Colbert/Ball Tax Service
01.2011 - 02.2012
Warehouse Associate
Helen of Troy
06.2010 - 12.2011
Accounting Clerk, Customer Service, Supervisor
Kroger Stores
02.2005 - 09.2010
High school diploma - undefined
Craigmont High School
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