Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iolanda Reis

Riviera Beach,FL

Summary

Dynamic and multilingual professional with extensive experience in customer service and hospitality, notably at Katerina Hotel. Skilled in customer engagement and bilingual communication (English, Portuguese, Spanish), I excel in enhancing guest experiences and increasing revenue through upselling. Proven ability to address and resolve customer complaints efficiently, ensuring satisfaction and loyalty.

Overview

16
16
years of professional experience

Work History

Hotel Front Desk Agent

Katerina Hotel
03.2020 - 01.2024

answering phones, customer service, greeting customers, a little bit of house keeping, Recommending and directing new guests to local attractions, Upselling rooms and packages to guests to increase revenue, collecting payment information, inputting data,handling customer complaints, modifying reservations

Hotel Front Desk Agent

Econo Lodge Orlando
09.2016 - 10.2019

answering phones, customer service, greeting customers, a little bit of house keeping, Recommending and directing new guests to local attractions, Upselling rooms and packages to guests to increase revenue

Customer Service

Privately Owned
04.2014 - 01.2015

inputting data

payment information

customer service

answering phones

translating


Housekeeping

Private Home
02.2008 - 02.2013

Cleaning floors, carpets, surfaces, and furniture

Changing, washing, and making beds and linen

Emptying trash and recycling bins

Dusting and polishing equipment

Ensuring cleanliness and sanitation standards are met

Performing general errands and cooking duties in private households

pet sitting

babysitting

errands

Education

High School Diploma -

Central Highschool
Bridgeport, CT

Paitent Care Tech -

Florida Carrer College
Boyton Beach

Skills

I can speak 3 languages English, Portuguese & Spanish

  • Customer service
  • Cold calling
  • Customer engagement
  • Bilingual memory

Timeline

Hotel Front Desk Agent

Katerina Hotel
03.2020 - 01.2024

Hotel Front Desk Agent

Econo Lodge Orlando
09.2016 - 10.2019

Customer Service

Privately Owned
04.2014 - 01.2015

Housekeeping

Private Home
02.2008 - 02.2013

High School Diploma -

Central Highschool

Paitent Care Tech -

Florida Carrer College
Iolanda Reis