Dynamic and multilingual professional with extensive experience in customer service and hospitality, notably at Katerina Hotel. Skilled in customer engagement and bilingual communication (English, Portuguese, Spanish), I excel in enhancing guest experiences and increasing revenue through upselling. Proven ability to address and resolve customer complaints efficiently, ensuring satisfaction and loyalty.
answering phones, customer service, greeting customers, a little bit of house keeping, Recommending and directing new guests to local attractions, Upselling rooms and packages to guests to increase revenue, collecting payment information, inputting data,handling customer complaints, modifying reservations
answering phones, customer service, greeting customers, a little bit of house keeping, Recommending and directing new guests to local attractions, Upselling rooms and packages to guests to increase revenue
inputting data
payment information
customer service
answering phones
translating
Cleaning floors, carpets, surfaces, and furniture
Changing, washing, and making beds and linen
Emptying trash and recycling bins
Dusting and polishing equipment
Ensuring cleanliness and sanitation standards are met
Performing general errands and cooking duties in private households
pet sitting
babysitting
errands
I can speak 3 languages English, Portuguese & Spanish