Ion Craciunescu
Lake Zurich,Illinois
Summary
Dynamic operations manager with a proven track record at UPS, excelling in team leadership and route optimization. Skilled in enhancing operational efficiency and fostering strong vendor relationships. Committed to delivering exceptional service while ensuring compliance with DOT regulations, driving continuous improvement in delivery processes.
Overview
20
20
years of professional experience
Work History
Driver, Warehouse Orders
Roadie, DoorDash
Chicago, IL
01.2022 - Current
- Ensured cargo was secured properly in accordance with company policy and DOT regulations.
- Communicated customer orders accurately to warehouse staff for order fulfillment.
- Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
- Delivered goods to specified destinations in a timely manner.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Notified customers of delays to decrease calls to support.
Supervisor
United Parcel Service, UPS
Manhattan, NY
10.2010 - 01.2022
- Managed and coordinated activities of team comprising 91 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented new operational procedures, increasing efficiency.
Operations Manager
Yerba Buena
Manhattan, NY
08.2005 - 10.2010
- Performed regular evaluations of existing policies and procedures to identify continuous improvement opportunities.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Performed cost analysis for various projects to determine budget requirements.
- Built productive relationships with vendors to negotiate competitive pricing and acquire materials necessary for production.
Education
BBA - Managerial Economics
USAM
Moldova12-2009
High School Diploma -
School N87
Moldova06-2002
Skills
- Route optimization
- Delivery scheduling
- DOT regulations
- Team leadership
- Operational efficiency
- Delivery pickup
Timeline
Driver, Warehouse Orders
Roadie, DoorDash
01.2022 - Current
Supervisor
United Parcel Service, UPS
10.2010 - 01.2022
Operations Manager
Yerba Buena
08.2005 - 10.2010
BBA - Managerial Economics
USAM
High School Diploma -
School N87