Summary
Overview
Work History
Education
Skills
Certification
Contact
LANGUAGES
Timeline
Generic

Ion Derivolcov

Des Plaines,Illinois

Summary

Highly skilled Support Engineer with deep understanding of troubleshooting, system management, and maintaining complex IT infrastructures. Strong ability to provide technical support to teams and end-users, ensuring systems run effectively and efficiently. Known for problem-solving skills, clear communication, and commitment to improving overall operations. Proven track record in enhancing system performance and implementing innovative solutions for technological challenges.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Support Engineer

Stefanini
Chișinău, Moldova
01.2024 - 08.2024
  • Company Overview: Support Engineer
  • Support Engineer
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Managed user accounts on domain controllers using Active Directory.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Facilitated communication between technical and non-technical stakeholders to ensure clear understanding of issues.
  • Provided remote troubleshooting and support for software and hardware problems.
  • Participated in after-hours on-call rotation to provide 24/7 support for critical issues.

Education

Some College (No Degree) - Front End Developer

STEP IT ACADEMY MOLDOVA
Moldova
04-2023

Master of Science - CHEMISTRY AND CHEMICAL TECHNOLOGY

THE MOLDOVA STATE UNIVERSITY
Moldova
01.2023

Skills

  • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint
  • Experience with Active Directory,Azure, and office 365, user account management, and permissions
  • Experience with ticketing systems ServiceNow
  • Use Help Desk ticketing systems to document all work, communication, and solutions, ensuring timely and accurate updates to users
  • Problem-Solving
  • Communication
  • Troubleshooting

Certification

  • https://www.coursera.org/account/accomplishments/professional-cert/7VKJG44VYCCE?utm_source=link&utm_medium=certificate&utm_content=cert_image&utm_campaign=sharing_cta&utm_product=prof

Contact

E-mail: derivolcov99@gmail.com

Tel: 8724630737

Des Plaines, Illinois 60018

LANGUAGES

English
Professional
Romanian
Native/ Bilingual
Russian
Professional

Timeline

Support Engineer

Stefanini
01.2024 - 08.2024

Some College (No Degree) - Front End Developer

STEP IT ACADEMY MOLDOVA

Master of Science - CHEMISTRY AND CHEMICAL TECHNOLOGY

THE MOLDOVA STATE UNIVERSITY

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